Zaxbys Chicken Fingers & Buffalo Wings
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About Zaxby's
Zaxby's Reviews
226 ratings
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SHOUTING OUT THE SHERWOOD ZAXBYS!!!!!
OMG!!!! The two young men who took my order on 1.28.23 at around 115pm....ABSOLUTELY SUPERB!!!! Great customer service!!!! Polite and very respectful. My order was perfect!!!!!!
I don't know the young men's name but they definitely deserve to be recognized for their hard work!!!
2 Thumbs up 5 ⭐ !
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Zaxby’s Chicken Fingers & Buffalo Wings offers a variety of experiences for its customers. While some have praised the friendly staff who take the time to explain menu options, others have faced frustration with long wait times and order delays. Several customers have reported issues with food quality, including cold and soggy meals, especially when orders are not prepared fresh. The restaurant’s cleanliness has also been a concern, particularly regarding the bathrooms. Additionally, there have been problems with order accuracy and refunds, leaving some customers upset. Despite these challenges, Zaxby’s is recognized for its good ice, which adds a small positive note to the overall experience. Customers also noted that the drive-thru can be busy, leading to long waits, and that ordering ahead does not always guarantee a quicker pickup. Some found the portion sizes, like the cheese bites, to be small for the price paid. Overall, while the staff can be helpful, the restaurant has room for improvement in service efficiency and food quality.