Starbucks Coffee Company

$ • Coffee Shops

Hours:
3320 W Bethany Home Rd, Phoenix
(602) 841-2163

About Starbucks

This Starbucks Coffee Company receives mixed reviews. The location is convenient, but service can be inconsistent. Some employees provide outstanding customer service. For example, ASHLEY was really pleasant and made a customer’s day with her kindness. TYLER went above and beyond when a daughter had an accident with her drink, cleaning up the spill and checking if she was ok. NATALIE responded with kindness to a frustrated customer, explaining they are short staffed and completely turning their mood around. However, other experiences are negative. One customer’s drink was messed up 3 times in the drive thru. Another reported that a girl seemed very peeved when they ordered in the drive thru line, giving attitude. Additionally, the employees who open the store are never on time, sometimes don’t answer the drive thru, or just plain will not serve customers. Despite these issues, the store still asks for tips, which some find frustrating. Overall, service quality depends heavily on which employee is working.

Customers' Favorites

Starbucks Reviews

2.8
265 ratings
Restaurantji Rating
5
37%
4
7%
3
7%
2
11%
1
38%
Food
3.6
Atmosphere
3.0
Service
3.1

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Hours

Monday 4AM - 11PM
Tuesday 4AM - 11PM
Wednesday 4AM - 11PM
Thursday 4AM - 11PM
Friday 4AM - 11PM
Saturday 4:30AM - 11PM
Sunday 4:30AM - 11PM
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