Starbucks Coffee Company

$ • Coffee Shops

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About Starbucks

Starbucks Coffee Company on the corner of 44th Street and Thomas offers a generally positive experience, thanks to friendly and helpful staff members. Customers often praise specific employees, such as Sadie, Grace, Milly, and Chris, for their exceptional customer service. Sadie and Grace went above and beyond by making a caramel ribbon crunch frappuccino with an "ungodly" amount of caramel, fulfilling a special request and brightening a customer's day. Milly demonstrated excellent customer service by assisting with a phone app issue and ensuring the order was correct, making the customer feel valued. Chris showed kindness by understanding a mix-up and offering a break, highlighting the staff’s caring attitude.

The store also receives praise for maintaining the traditional brewed coffee, which some customers prefer over instant coffee machines found elsewhere. Visitors appreciate the consistent quality of their brewed coffee, especially the Venti dark roast. However, there are some concerns. One customer was disappointed when a coupon was not honored, citing poor communication and false advertising. Others mention a preference for drinks made to their exact specifications, like the caramel ribbon crunch frappuccino, which staff sometimes prepare differently based on individual requests, and they value the staff’s willingness to make adjustments.

Overall, the location is appreciated for its friendly staff, good customer service, and quality brewed coffee, though occasional issues with promotions and drink customization are noted.