Papa John's in Surprise

“This review is mainly based on an experience I had with the GM Frank. I called in and asked for a manager because I thought my order was messed up by sending a pizza with the wrong crust. When I called in I realized, when Frank repeated my order back to me it was my mistake because my husband did order the crust they sent when I had thought he ordered a different kind. Frank was so kind to us and said that he appreciated that I was not rude to him and sometimes orders do get messed up and when people call they are so incredibly rude. He said because of how nice I was he was going to comp us a pizza in the future. He didn’t have to do that because there was no order mistake. It pays to be kind people!!! I don’t see why people are so rude when a mistake happens because if you call they are always willing to fix the problem. Frank is an amazing GM and I really appreciate him and his kindness. He definitely should be acknowledged for going above and beyond for his customers. And our pizza was really good!!! If you ever have a problem ask for Frank and be nice to him because he’s really really nice!!!“

“Hey Papa John’s,

Just wanted to flag something shady on your checkout system. I ordered using one of your specials…total came to about $25 after discounts. But when I went to tip, your app suggested “15%,” which turned out to be based on the pre-discount price of $47.

That’s not a 15% tip. That’s misleading. Most customers are in a rush and trust those buttons to reflect what they’re actually paying, not some inflated pretend total. It’s a sneaky move and feels like a cash grab, which isn’t exactly great for customer trust.

I think if a company’s confident in its product, it doesn’t need to trick people into over-tipping. Maybe take a look at how that’s set up, because this isn’t a good look.“