Taco Bell in Surprise

“Addendum: Gave them another chance, and they've somewhat redeemed themselves! My food was all correct this time first try, it was hot, nothing was missing, and they were quick about it as well. Staff was nice as always, despite the fact we swung by at 11pm this time. Prasada Taco Bell, your ice has thickened.

Usually, I quite like this location. I've been here many a times, no problems, lovely staff. This time, however, my entire order was wrong, and I was missing an item. Crazy. The staff was friendly and helpful, at least, but wow. I've never had such big mistakes for such a small order before. I'm not talking missing sauce or maybe forgetting to add an extra ingredient, I was given an entirely different item wrapped as the item I was ordered. FOR THREE SEPARATE ITEMS. Bless you, Manager Ebony(?), for being so kind and polite over the phone, cause I probably woulda gone feral if anything else had happened. You're on thin ice, Prasada Taco Bell.“

“Stopped in for lunch and was pleased with the speedy service. I ordered on the app, and by the time I parked and walked in, my order was pretty much ready. I haven't had Taco Bell in a while, so I figured I would give it a shot. Everything tasted great and was made to order. The fast service and great food make this a great place to stop in for lunch or dinner, especially if you are in a hurry.“

“We came in and ordered our food, then one of the gals said the rice wasn’t ready yet so there will be a wait. No problem at all. But just because we had to wait they gave us 2 large drinks and nacho fries for free! So sweet and thoughtful. It’s the little things.“

“The food here was very tasty and came out fast. Staff were polite and helpful. All the kiosks worked and sauces, drink station, napkins etc. were well-stocked. The floors and bathrooms were a little dusty and dirty, but they may have just had a rush. Overall a great place to grab a bite.“

“This is our go to Taco Bell. I'm not understanding the poor reviews but we do go during the day. Employees seem friendly. Order is always accurate. Had a crunch wrap supreme today and could tell it was made with love. The location in Prasada is the worst one imo.“

“friendly cashiers, nice to doordash and uber eat drivers which is very important to me because some places are so rude to drivers because some drivers are difficult and rude. i hate being treated badly automatically because someone has a bad experience with a driver. not all of us are bad. being nice to me is important.“