McDonald's in Kelowna

“Had an issue with a mobile order due to other customers being selfish and unfair. The staff quickly made it right for me, despite the insane amount of business they were getting. I’m very appreciative. To corporate or the franchise owner, please staff this location appropriately. You very clearly can afford it.“

“Great service! Such warm and welcoming staff, been through drive thru most of the times and the staff is great at communicating orders and serving quick. The girl in drive thru herman is super nice and friendly. Definitely recommend this location!“

“Ebony went above and beyond to make my experience a great one. She suggested I use the app to save money and patiently showed me exactly how it worked, which I really appreciated. When there was a mistake with my order, she made sure it was corrected quickly and professionally without any hassle. Her kindness, initiative, and outstanding customer service made a lasting impression on me.“

“Wow... Outstanding customer service today! Props to Raphael, he greeted me and every passerby with a smile and had the best hospitable attitude. He even went out of his way to find and re-print my receipt and help correct my order. 😀 ✨️“

“Wow! I haven’t had a great experience at McDonald’s in years… had such a pleasure being served by William and the team tonight. Very nostalgic to have a personable experience at McDonald’s. Thank you to tonight’s team!!“

“Outstanding customer service

On December 29th around 5:00 PM, I had an experience that truly stood out.

Right after receiving our food, I accidentally spilled it. We were with our child, and the situation wasn’t easy to handle. It was completely my mistake.

What impressed me was how the staff responded. The employee smiled, said it was totally okay, and immediately remade the food for us without hesitation or any sign of frustration. I felt extremely sorry, but also deeply grateful.

The staff’s attitude was exceptional. They treated it as if it was no big deal at all and were clearly considerate of the fact that we had a child with us.

Even though it was a busy time, they still showed patience, kindness, and understanding, which honestly surprised me in the best way.

Moments like this are what leave a lasting impression and remind you why great service matters.“