Tim Hortons
$ • Coffee Shops
Hours:
6892 Island Hwy N, Nanaimo
(250) 390-1600
About Tim Hortons
Tim Hortons Reviews
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This manager is very rude, threw us our money when we ask for refund for a hard and stale chocolate croissant, swore and yelled at my husband. Rude and poor customer service.
Ordered an ice coffee from the Lantzville location on a super hot day. Drove up, paid, and got handed a coffee with no ice! Come on, full disclosure about no ice should have been given at the order window. I would have changed my order. The whole point of iced coffee is the ICE! Disappointing and a waste of money!
Ratings
Menu
Hours
| Monday | 6AM - 10PM |
| Tuesday | 6AM - 10PM |
| Wednesday | 6AM - 10PM |
| Thursday | 6AM - 10PM |
| Friday | 6AM - 10PM |
| Saturday | 6AM - 10PM |
| Sunday | 6AM - 10PM |
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Tim Hortons, a renowned Canadian chain, receives mixed reviews. While some customers praise the tasty menu items like the egg and bacon muffin, beef and crispy onion muffin, and specialty donuts, others express disappointment with the slow service and poor-quality coffee. However, many recent reviews highlight a positive shift in customer experience at this location. The team is noted as super friendly and hardworking, ensuring the restaurant runs smoothly even during busy hours. Many customers enjoy their daily coffee and breakfast here, often mentioning the helpful and respectful service provided by the staff. The establishment is clean and well-organized, reflecting the staff's care for customer satisfaction. Recently, a customer had a mix-up with their order but found the Supervisor Nick easy to deal with and accommodating, showing good customer service. Despite some challenges with supply and busy times, the atmosphere remains welcoming, making it a favorite stop for regulars. Overall, the reviews suggest the restaurant has improved its service and quality, creating a consistent and pleasant Tim Hortons experience.