“I'm not sure why there are so many bad reviews. I've visited a couple of times and have yet to be disappointed.I've always received good service, and the portion has been good. The food is up to par with all other chipotle's I've been. It's nice to have another Chipotle in a less busy location than the mall. There's enough seating, though I noticed the tables were not clean. Cleaned it up ourselves, which was fine.We noticed waves of customers, busy then not busy. Must depend on the time you go. It's a good addition to the area. If you're around, it's worth a visit if this is the food you're craving.“
“Based on the sheer number of negative reviews I was, at first, pretty hesitant to come to this location. But I've been here three times now over the past two weeks and I gotta say, either they have listened to all the feedback given and adjusted, or there's just a bunch of entitled haters on here XD lol! Because so far I've had zero issues with the food portion, quality, or customer service. Every time, portions were consistent with both Robson locations and Guildford, flavour and ingredient quality was also indistinguishable from other locations, and customer service was absolutely on point! Even the one time when I showed up right before closing, the staff were cheerful, energetic and still fulfilled my order with a smile! Anyways, I'm very happy that either the negative reviews were unwarranted, or that all the issues seem to have been ironed out, because this location is in my neighbourhood and I didn't enjoy going out of my way to the other locations XD“
“Food is good, but the place is like a cattle market. Tables stay unclean, food gets thrown into containers, and you get shoved out. If they are out of an item, tough luck, you're not getting it, even though it is included in the price.“
“I order the cheese quesadilla meal online for pick up in the store. It comes with rice, beans, salsa, guacamole and a drink, I add chips to the meal, total cost $16 and it's a delicious, balanced meal!Also, I don't understand why the quesadilla can only be ordered online, not at the counter, I admit, it's a bit inconvenient for a group order. I do really wish I could just order it at the counter.“