Custom Cakes near Los Altos, CA

“I ordered 2 slices of cake through Lady M’s official website. When I picked it up, the box was sealed, so I didn’t check it until I got back to San Francisco — only to find out they gave me the wrong flavor. I had ordered the Dubai Chocolate but was given Sesame instead.

I immediately submitted a refund request, but after an entire week, no one followed up. I reached out through online chat, and instead of helping, the representative told me I needed to contact a third-party platform. I had to point out that I placed the order *directly* on their website — only then did they change their story and say I should call customer service.

I called and was then told I needed to email them instead. I emailed right away. It’s now been another week, and still no response.

This has been a very frustrating and disappointing experience. For a brand that positions itself as premium, their customer service is shockingly disorganized and unresponsive. I expected much better, and I would caution others against using their website

[Update]
After posting my review, Lady M’s team reached out and followed up on the issue. I appreciate that they took the initiative to make things right, and their gesture was thoughtful. While the original experience was disappointing, I’m glad they took the time to respond and resolve it.“

“We tried a slice of the crème brûlée, and it was fantastic! The atmosphere felt fresh, with lots of cute plants that added to the charm. Seating is quite limited. Also, just a heads-up — they don’t serve any coffee at all. At $12 per slice, it’s definitely on the pricey side, but still worth it for a special treat“

“Bday party,ordered chicken 65,Gobi Manchurian,chicken Biryani,noodles,masala chicken sandwich.Kids Best part of cakes,Matcha,lychee,Oreo boba drinks and coffee.must try f.fries!Food n Service 5/5“

“I ordered an eggless and sugar-substituted birthday cake for my mom and was trying this place for the first time. It was a very pleasant experience right from placing an order to pick up. I was able to customise the cake to be eggless, sugar-free and less creamy. The cake was very tasty, soft and just as desired!

Dietary restrictions: Eggless & sugar-free cake options available“

“Hands down the best bakery I have ever been to. And I’ve gone to France and ate at those bakeries but this one beats them. I can not recommend enough, it is a must have.“

“I think the cream of the cake is not too sweet, has just the right texture and is very delicious. The cake design is simple and cute, and the fruit is very fresh, adding a refreshing taste to the whole thing. However, the sponge cake body is a bit dry, which affects the moistness of the taste. It would be better if it could be softer and more tender. ?“

“They have a great selection of desserts and tarts. We tried many items there and everything was excellent. We also ordered a kids custom cake and Sweet table of mini's and it turned out perfect! My personal favorites include the petits fours cookies, eclairs, vanilla cake with strawberries and their delicious coffee/ Lattes. Their breakfast and lunch sandwiches are a must try! They now also have Gelato! My husband recently placed a corporate catering order from them for a variety of breakfast and dessert items and was very happy as well. Highly recommend!“

“Yesterday I purchased the guava coffee cake and tiramisu from The Kibler Elf at the Italian Festival in San Jose. Delicious!!! I can't wait to have more of their products. Yum yum yum yum yum!“

“THE BEST cheesecake you will ever have! 5 stars“

“My wife and I online-ordered some goodies from Deja Vu recently. The best Chocolate Babka ever with lots of chocolate, a hint of cinnamon and very moist. They must have used a high quality of cocoa. You can taste the passion and love the chef put into her cakes. This is a local hidden gem!“

“BethAnn did an excellent job for the cake for our daughter's wedding at Mountain Terrace in Woodside! The cake was in a naked cake style with lemon pucker up flavor. It was just the way the groom and bride requested it! BethAnn was easy to work with and accommodated their schedule for the tasting as they lived out of the state. We would recommend Studio Cake for your wedding!“

“Robin came through for my 70th birthday! Delicious Macarons made just for me! Highly recommend her!!“