Custom Cakes near Los Altos, CA

“I ordered 2 slices of cake through Lady M’s official website. When I picked it up, the box was sealed, so I didn’t check it until I got back to San Francisco — only to find out they gave me the wrong flavor. I had ordered the Dubai Chocolate but was given Sesame instead.

I immediately submitted a refund request, but after an entire week, no one followed up. I reached out through online chat, and instead of helping, the representative told me I needed to contact a third-party platform. I had to point out that I placed the order *directly* on their website — only then did they change their story and say I should call customer service.

I called and was then told I needed to email them instead. I emailed right away. It’s now been another week, and still no response.

This has been a very frustrating and disappointing experience. For a brand that positions itself as premium, their customer service is shockingly disorganized and unresponsive. I expected much better, and I would caution others against using their website

[Update]
After posting my review, Lady M’s team reached out and followed up on the issue. I appreciate that they took the initiative to make things right, and their gesture was thoughtful. While the original experience was disappointing, I’m glad they took the time to respond and resolve it.“

“We tried a slice of the crème brûlée, and it was fantastic! The atmosphere felt fresh, with lots of cute plants that added to the charm. Seating is quite limited. Also, just a heads-up — they don’t serve any coffee at all. At $12 per slice, it’s definitely on the pricey side, but still worth it for a special treat“

“Bday party,ordered chicken 65,Gobi Manchurian,chicken Biryani,noodles,masala chicken sandwich.Kids Best part of cakes,Matcha,lychee,Oreo boba drinks and coffee.must try f.fries!Food n Service 5/5“

“THE BEST cheesecake you will ever have! 5 stars“

“A very small Asian bakery, where Egg Head used to be.

The mochi ball puff is very delicious. The mochi ball has a slightly chewy texture and is filled with cream that is not too sweet.
It is very dense and delicious, especially the chocolate cream with rice crackers that enhance the taste.

The cake looks beautiful and is available in smaller sizes. I will try it next time.

The Meatfloss Mini Sponge also tastes great, salty and sweet, 100% Asian flavor ，lol“

“First time ordering from this place. Ordered a Black Forest cake for my niece birthday. Hands down the best eggless in Bay Area! Had the perfect sweetness & texture. Wanted to take just a bite but ended up finishing a whole piece! Will buying again.
Highly recommend.“

“Yesterday I purchased the guava coffee cake and tiramisu from The Kibler Elf at the Italian Festival in San Jose. Delicious!!! I can't wait to have more of their products. Yum yum yum yum yum!“

“Robin came through for my 70th birthday! Delicious Macarons made just for me! Highly recommend her!!“

“My wife and I online-ordered some goodies from Deja Vu recently. The best Chocolate Babka ever with lots of chocolate, a hint of cinnamon and very moist. They must have used a high quality of cocoa. You can taste the passion and love the chef put into her cakes. This is a local hidden gem!“

“THE BEST CAKE EVER!! I don’t normally leave reviews on google but Palo Alto Baking Company made me the best birthday cake I’ve ever had: I always grew up having a lemon cake with raspberry filling and marzipan instead of frosting as my birthday cake, but then I moved to Palo Alto for college. I called possibly every bakery in the bay, but no one could make it. When I called Palo Alto Baking Company, they made my cake on a week’s notice at a competitive price— doing a flavor they’d never done before and going out and buying marzipan (they didn’t have it on hand)— and it was literally the most delicious cake I’ve ever had. Soft, light, perfectly moist and perfectly sweet. Even people at my party who didn’t like cake, lemon, or marzipan LOVED it. When I went to pick up the cake, I was late and arrived after they had closed, so they sent a baker early the next morning (on a day they weren’t open) to get me my cake in time for the party. Exceptional service. I will be going to Palo Alto Baking Company for every cake for the rest of my life.“

“BethAnn did an excellent job for the cake for our daughter's wedding at Mountain Terrace in Woodside! The cake was in a naked cake style with lemon pucker up flavor. It was just the way the groom and bride requested it! BethAnn was easy to work with and accommodated their schedule for the tasting as they lived out of the state. We would recommend Studio Cake for your wedding!“

“They have a great selection of desserts and tarts. We tried many items there and everything was excellent. We also ordered a kids custom cake and Sweet table of mini's and it turned out perfect! My personal favorites include the petits fours cookies, eclairs, vanilla cake with strawberries and their delicious coffee/ Lattes. Their breakfast and lunch sandwiches are a must try! They now also have Gelato! My husband recently placed a corporate catering order from them for a variety of breakfast and dessert items and was very happy as well. Highly recommend!“

“Hands down the best bakery I have ever been to. And I’ve gone to France and ate at those bakeries but this one beats them. I can not recommend enough, it is a must have.“

“Best cookies and cakes, i always love mouse cake. And yummmyyyy love their mouse cake!!!❤️“

“Love the ice cream here. Not a lot of seats if you want to sit and stay, so keep that in mind. Depending on when you go, also be prepared to stand in line - sometimes with the line extending out the door to the sidewalk - yep: waited that long a few times.“

“Absolutely lovely experience, 10/10! It was my first time trying Persian tea, and it was amazing. I was in LOVE with the Napoleon cake; the pastry was perfectly fresh and tasty as well. The place had a nice and friendly vibe, even the decor was warmly inviting, plus the staff were really cool and nice with excellent service. Thanks Kandoo!“

“How old is good service no complaints yet been going there for years or maybe it's not their attitude maybe it's the consumer that walks in their demanding s*** an Egypt wasn't built in one day good morning and have a blessed day“

“love this location! I have ordered custom ice cream cakes with photos at least 3 times over the years and they always do a great job. it's easy to order and send the photos online and then it can be done pretty quickly. and the manager and this location is also very understanding and helpful: one of the cakes wasn't looking as expected and there were only hours left before the party so he himself fixed it up.

thank you for this, and definitely will be back again. highly highly reccomend 😊“