El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Ultimate Double Chicken Tostada
2pc Chicken - Leg & Thigh Meal
2 pcs White Chicken Meal
Original Pollo Bowl
Avocado Salsa Hot
Grill Chicken
Two Churros
Loco Salad
Guacamole
El Pollo Loco Reviews
164 ratings
Share your opinion about El Pollo Loco
terrible customer service
There food is delicious! BUT.... the employees do not wear hairnets so... from time to time you'll experience hair in your food.
Came to pick up dinner after work. The place wasn’t filthy but it wasn’t clean either. This place just has kiosks for orders, which I personally don’t like. I requested 6 green salsas as permitted by my order. They gave me 2 red, 2 green. Perhaps understaffed bc I was standing there for a min waiting for someone to come over and help me. I got my green salsas and left. Food was good. Got home and realized I didn’t get my chips :( I think I’ll go to another location next...read full review
Hours
| Monday | 9:30AM - 11PM |
| Tuesday | 9:30AM - 11PM |
| Wednesday | 9:30AM - 11PM |
| Thursday | 9:30AM - 11PM |
| Friday | 9:30AM - 11PM |
| Saturday | 9:30AM - 10:30PM |
| Sunday | 9:30AM - 10:30PM |
El Pollo Loco offers a mixed experience, with some customers enjoying the food while others have complaints. The 2 pc. Breast and Wing meal was surprisingly good, not dry as usual. Customers praise the restaurant for its cleanliness and fresh food, with many appreciating the great customer service provided by the staff, especially Gloria. The restaurant now has Kiosks for ordering, which some find convenient, though others feel the service can be slow during busy times, and sometimes orders are missing items. The food generally meets expectations for El Pollo Loco, with flavorful options like the pollo bowl with rice and chicken combo and queso dip, which is highly recommended. Overall, the restaurant is seen as a good place for a quick meal, with attentive staff and a welcoming atmosphere that makes it a favorite spot for many fans.