Chipotle Mexican Grill in Palo Alto

“This Chipotle location is one of the better locations. I usually go for lunch and the food is always fresh, the staff is friendly, and the dining/patio areas are always clean. During the peak hours they’re usually well staffed on the line so it moves pretty quickly. There is a closer Chipotle location but the food quality, service, and atmosphere are definitely worth the 12 min drive from my job.
Keep up the great work!“

“While I want to stress that the few staff members present were visibly trying their absolute best, the restaurant is clearly struggling with understaffing and execution.

I chose to dine in, but the experience was unpleasant due to the lack of cleanliness. Every single table was dirty, and the trash bins were completely overflowing. I had to eat at a dirty table, wiping it down myself with a napkin, which is unacceptable for a dining area.

On top of the dining-in issues, my fiancé had a mobile pickup order for just chips and queso, and it took 40 minutes past the scheduled time to be prepared. This kind of delay for a simple side item is a huge inconvenience.

While I don't blame the employees who were working diligently, the management needs to staff this location appropriately and implement a better system for dining room maintenance and timely mobile order fulfillment. I truly hope this location improves because the quality of the ingredients is generally good, but the overall experience was severely lacking.“