Chipotle Mexican Grill in San Jose

“Best wrapped chipotle burrito I've had. I wish I took a pic. And whoever made my order did not skimp on the meat, also rare for chipotle tbh. Only downside is it's location right in the middle of dtsj so it can be difficult to find parking.“

“I interacted with 4 people in this visit and gotta say they all were 5 stars.

All chipotle locations are always good but this one is next level, they made me a perfect bowl, followed even instruction, helped with the app at checkout and when I was eating outside and it started raining one of the staff adjusted umbrella too even though he was on his short break having his food.“

“Food is good and consistent with Chipotle. Seems like they're training people so service can be a little slower than normal. The tables on occasion look like they need cleaning. They could probably hire another person or 2 to help with cleaning.“

“Wait was long. Short staffed The food was fine, but the experience was frustrating due to a long wait. They appeared to be short-staffed, and one employee was trying to handle both DoorDash orders and customers in line, which slowed everything down. They were also out of ice.“

“The place was pretty busy when I stopped by, but the vibe felt a bit tense. Staff seemed rushed and not very friendly—maybe that’s why some folks had bad experiences. The burrito bowl I got was way smaller than expected for the price, with barely enough meat. Parking was a hassle nearby, and I waited a while for my order. Maybe they need better training or more staff during peak times? Not sure if I’ll go back.“

“Came in and right away had a great approach by Alex who helped service my burrito bowl. Typically I get a steak bowl but he gave me a sample of the new pollo asado meat(which I needed up getting! He had a great attitude the whole time. Unlike any Chipotle experience. He was trained good to give customers a wonderful experience such as today! Highly recommend location and the pollo asado special!!“

“Food was fine. I ordered a salad with some rice, carnitas and a side of chips and guac. Was honestly surprised how how expensive chipotle is considering they no longer stuff the bowl with the food anymore. At least they used to add a ton of lettuce and sides even if the meat was an average amount. When I actually ate it I thought the carnitas was a bit underdone, I would have preferred a little bit darker and crispier pieces. This was a little soggy honestly. And needed salt.

Everything was overall tasty, and the place was relatively clean but the price and lack of salt threw me for a loop.“

“Food is great. But the service can be bad at times, specifically the new staff is really bad with the portion sizes. How come they dont go easy on the cash register as well ? Charging full prices but the portion sizes can sometimes be a measly 60-65% of the usual Chipotle portion size.
Couple of the employees dont actually give you a heads up on the stuff they're running low on or even worse completely out, imaging waiting in the queue for 15 minutes and then getting to know Chicken is out. That's a recipe for disaster to Chipotle's image.“

“My husband and I came in for the school spirit promo after our adult daughter, who had to work, told us to wear our alma mater's. Chipotle had a very long line and they were a bit backed up with cooking, but we were incredibly impressed with everything. The manager, Kathy Hernandez, was so thoughtful and brought us, two senior citizens, cups of water to drink while we waited in line. The entire staff was professional and quick, maintaining a great attitude despite the rush. The food was fresh, and the service was absolutely outstanding. We will definitely be returning, and we highly recommend Kathy and her team at the Chipotle Mexican Grill off Brokaw!“

“I’ve visited a few Chipotle locations recently, and the experience hasn’t always been the same. This location was exactly how Chipotle should be. The restaurant was clean and well maintained, the staff was friendly, and the food was fresh and looked great. Most importantly, the portions were proper and consistent with what customers should expect. Overall, it was a great experience, and I appreciate the team for doing such a good job.“

“Staff (specifically woman with ponytail and black framed glasses), provided excellent customer service. She was the only one on the floor serving food and on the register, and was very friendly and gave sizable portions of rice and chicken which I was really happy about, considering the other negative reviews I read beforehand about receiving small portions. I ordered at around 415p“

“It's tough to find vegan fast food, especially while traveling. I always know that I can get a good meal at Chipotle

Vegetarian options: Sofritas is a vegan "meat" selection along with the black and pinto beans“

“Idk how ppl can hate this place so much, it’s AMAZINGGGGGGG!!!! As a chipotle lover who has been to many chipotles, this one is close to perfect. The food their never fails to be less then excellent, especially with the new magnificent cilantro like sauce 😋.I would 100% recommend this place, 20 stars if i could“