Chipotle Mexican Grill in Palo Alto

“Between the 6 or so locations in the area, this is easily the best Chipotle. Their tables and lobby are clean, they have pretty good service, and the food is always cooked to perfection. Only con is that the portions are sometimes smaller but I believe that's just them following company standards.“

“While I want to stress that the few staff members present were visibly trying their absolute best, the restaurant is clearly struggling with understaffing and execution.

I chose to dine in, but the experience was unpleasant due to the lack of cleanliness. Every single table was dirty, and the trash bins were completely overflowing. I had to eat at a dirty table, wiping it down myself with a napkin, which is unacceptable for a dining area.

On top of the dining-in issues, my fiancé had a mobile pickup order for just chips and queso, and it took 40 minutes past the scheduled time to be prepared. This kind of delay for a simple side item is a huge inconvenience.

While I don't blame the employees who were working diligently, the management needs to staff this location appropriately and implement a better system for dining room maintenance and timely mobile order fulfillment. I truly hope this location improves because the quality of the ingredients is generally good, but the overall experience was severely lacking.“