Wingstop in West Covina

“I came here around lunch time and Briana had help take my order and was very knowledgeable of the menu and helped recommend deals and combos I should try and flavors as well. She made sure I also was welcomed into the store as soon as I walked in and when she gave me my order I saw that she made sure that my order was correct. The service from her was outstanding and perfect. The only thing is that I have been here other times and been helped from other employees and the service and food is wayyyyy different and the complete opposite. I do not feel welcomed, I get an attitude vibe, I do not get upsell options, my order takes a lot longer than it should and I end up having wrong and or missing items. Overall it seems the whole store needs to learn from Briana and or acknowledge her because it seems like she is the only one at this store that cares about not only her job but her customers as well and that is how customer service should be.“

“Staff didn't acknowledge us right away, but our food was ready for pickup as soon as we got there. But the real thing that makes this place 5 stars is the food. I got garlic parm, and the classic lemon pepper. Both wings were cooked perfectly with perfect crisp and flavor. I also got fries which paired well with the delicious ranch sauce. If you're looking for a quick and delicious meal, then this is the place to be.“