“12/21/24 4:52PM Okay, Carlos at the register is absolutely AMAZING! The 5 stars honestly ALL go to him alone, he was so friendly as soon as we opened the door he welcomed us, helped us with our order, recommended stuff we ended up buying, he was so patient and accommodating. He also apologized for his rude coworkers and took care of us when we had the issues I'll explain below. Carlos, you are a gem and deserve a promotion at a better establishment. I hope you are appreciated at your job.
PROS: fresh food, packaged well, delicious, and clean place.
CONS: TERRIBLE accuracy and customer service FROM THE FOOD HANDLERS. They are rude and get orders wrong all the time. This time they conveniently forgot the most expensive item we ordered. I definitely wanted my missing item because it was the only item I was gonna eat and it was expensive. The food handlers were so rude and said they did not forget it but I told them to look at my food because it was clearly missing, but they didn't look and just begrudgingly gave me my missing item. I give them credit for preparing the food fresh and well but their customer service and accuracy was TERRIBLE. If it wasn't for Carlos, I don't think they would've fixed the issue so thank you, Carlos, YOU get all 5 stars!“
“We were impressed with how clean the restrooms were. Seems trivial, but if the restrooms are well maintained and the trash cans are emptied regularly, then management and employees understand the assignment and it will reflect and carry through in their service and food! A++!!“