“My church group and I meet at this Panera weekly right when they open and the staff is always kind. Their brew coffee is pretty good, but the only latte I’ve had there was not good enough for what it cost. The food otherwise is solid and consistent, unfortunately limited selection for gluten free (it is called Panera BREAD though so I can’t be too shocked). My wife loves the cinnamon crunch bagel.
All in all, kind staff, solid breakfast food, decent coffee.“
“Food is usually quite good, service from staff has always been good in my experience, but their automated ordering kiosks are immensely frustrating. Most places self-check out is a bit faster, and I'm the kind of introvert who is usually happier not having to chat with strangers, but here the kiosks are a downgrade in basically every way. I'm usually there with a friend, who starts ordering with the kiosk while I wait for a person to order with, and even with waiting for a staff member, EVERY TIME, my order's submitted and finished sooner, and I don't have to go to the counter and ask about getting a drink cup.
Service is a bit worse than it used to be because you now have to wait for a person to order with, but that's not the staff's fault. Hope corporate improves the kiosks, as-is they're just not good.“