Cold Stone Creamery
$$ • Ice Cream, Custom CakesAbout Cold Stone Creamery
Customers' Favorites
Cold Stone Creamery Creation in Hand
Cold Stone Creamery Reviews
93 ratings
Share your opinion about Cold Stone Creamery
Normally it's great. The last couple of times they packed it so full of ice cream the lids didn't stay on and it was leaking in the bag. Tonight though, it was filled up to the rim of the cup and didn't fill the lid so it seems like we kind of got cheated when we paid $10.40. So I'm unsure where the ice cream is supposed to be at. Great flavor though!
the two girls working tonight (feb. 25) were the absolute sweetest!!!! went in with my family after getting sushi and as we were ordering this aggressive older man interrupted us to start yelling at the girls over his pick up order (these girls looked very young too like who the hell talks to teenage girls like that??) and they handled it amazingly and instead of letting it ruin their moods they kept on with their positive attitudes! as a fellow food worker, good job girls! side...read full review
The pistachio ice cream just tasted like artificial flavoring syrup.
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 11AM - 10PM |
Cold Stone Creamery is a popular ice cream shop that has received mixed reviews from customers. One customer had a positive experience, praising the staff for their kindness and finding a solution when they were out of lids for larger containers. The customer was impressed with the staff's efforts to ensure the order was correct and fit better in their freezer. Another customer had a great experience with a large birthday cake order, noting that the cake looked beautiful and tasted great, even though there was a minor mix-up with the decoration, which the staff quickly resolved.
However, not all experiences were positive. One customer had a delivery order that was mixed up, with the wrong order being delivered. Despite the staff's initial efforts to correct the issue, the customer faced further problems, including receiving an incorrect order and difficulty getting a refund. The customer expressed frustration with the lack of follow-up and unresolved issue, even after multiple attempts to reach the management.
Overall, Cold Stone Creamery seems to provide a mix of positive and negative experiences for its customers, with the staff's responsiveness and problem-solving abilities playing a significant role in the customer's satisfaction.