Dutch Bros Coffee

Name: Dutch Bros Coffee
Address: 120 W Bridge St, Brighton, Colorado, 80601, US
Telephone: (877) 899-2767
Price range: $
Rating: 2.9

$ • Coffee Shops

Hours:
120 W Bridge St, Brighton
(877) 899-2767

About Dutch Bros Coffee

Dutch Bros Coffee is a location with mixed experiences. The staff is often described as absolutely amazing, super nice, caring, welcoming, and easy to talk to, especially in the mornings. Some customers report that employees remember their regular drinks and bring people smiles. However, service can be a 50/50 hit or miss, particularly in the afternoons. While some afternoons offer great, friendly experiences, other times the staff hasn't been as welcoming and customers have felt treated like a burden. There are also reports of employees having an attitude.

Wait times are a common point of feedback. The drive-thru can have a long wait, with some customers waiting 10-15 minutes at the window even during non-peak times. While rushes are understood, the location could benefit from a better plan to manage busy periods. Order accuracy is inconsistent; beverages are sometimes served iced when ordered blended, drinks are the wrong color, or toppings like strawberry are very small. Some customers feel they are overcharged compared to other locations.

Despite the issues, many customers love the coffee and cold drinks, which are called amazing. The new muffin cookies are also enjoyed. Overall, while some have had very bad experiences leading them to visit other branches, others frequent the location regularly, appreciating the team's effort and the tasty drinks, especially in the summer.