Jersey Mike's Subs
$ • Sandwich ShopsAbout Jersey Mike's Subs
Jersey Mike's Subs Reviews
26 ratings
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I placed a mobile order tonight, the place was super busy and understaffed. Everyone who had a mobile order had to wait way past their original pick up time for their order, we were even clapping when someone finally got their order and was able to leave. Although I had to wait about 40 minutes for my sandwich, I want to give recognition to Jaylen, who told me she was the manager on duty. I’ve never seen a food service worker amidst such chaos remain so hospitable and kind to...read full review
The workers are very nice but they need more help at this location. This is the second time ive placed an online order and had to wait over 30-45 past pick up time. And on top of it was given the wrong sandwich and then had to go back and wait another 30 minutes to get my sandwich remade even though they just gave me the completely wrong sandwich. I dont blame the workers as they just need more employees for help!! Staff your restaurant better!
My husband went in 2 minutes before closing. All 3 young Men were so friendly and jovial !! I believe 2 of them were Andre and Julian ! It was so refreshing! And our sandwiches were delicious!! Thank you ! 👏🏻👏🏻😃
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
Jersey Mike's Subs is a restaurant that can get very busy, especially at night, and often seems understaffed. Many customers who placed mobile or online orders had to wait way past their original pick up time, sometimes 30-45 minutes or more, and some even had to go back to get a sandwich remade after being given the wrong one. One customer waited about 40 minutes for a sandwich that was burnt and made incorrectly. Despite the chaos, a manager on duty remained hospitable and kind, running around trying to get everything done and even gave a free cookie because of the inconvenience. However, another worker was very unprofessional and was treating customers terribly. Other reviews are much more positive. Staff are described as very nice, friendly, jovial, and always on top when it comes to customer service. One team truly goes all out, going out of their way to sanitize everything and make sure there is no cross contamination for a customer with a severe egg, seafood, and shellfish allergy, even when they are busy. A young girl with braces was phenomenal, practically running the whole front by herself, making many sandwiches, wrapping them, and handling the whole line on the cash register, while a girl with glasses on the grill got sandwiches out quickly. Sandwiches were delicious and great. Still, customers say the location needs more help and better staffing, as some workers seem poorly trained and unable to handle it. One visit with location specific coupons had issues when the coupons did not work, with no date indicated on when they are initially effective, though it was indicated that they expire in February. There appeared to be tension and communication issues among the staff and some difficulty managing payment.