Starbucks Coffee Company
$ • Coffee Shops
Hours:
88 Salem Turnpike, Norwich
(860) 889-6256
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When your local Starbucks team recognizes your voice through the drive thru and sends a happy message along with your morning Bev. 😀 .....
I hope I am getting everyone’s names right but the early morning crew (Anna, Mikayla, Katie? Marissa? and a few others that I can’t recall names, sorry) deserves high praise for the excellent customer service they provide Most of the time they have my drink made by the time I get to the counter! Today was the first time I had gone...read full review
You are my happy place! Clean and friendly, I look forward to every visit!
Amazing team! Kind people! Great coffee! Amazing Rachel Flat Whites!!
Menu
Hours
| Monday | 4:30AM - 6PM |
| Tuesday | 4:30AM - 6PM |
| Wednesday | 4:30AM - 6PM |
| Thursday | 4:30AM - 6PM |
| Friday | 4:30AM - 6PM |
| Saturday | 5AM - 6PM |
| Sunday | 5AM - 6PM |
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Starbucks Coffee Company offers a variety of drinks, including cold brew and pink drink, with service quality that can vary. Some customers experience timely delivery of their orders, while others face long waits and miscommunications, such as forgetting or misplacing drinks. Staff friendliness also varies; some employees are welcoming, helpful, and knowledgeable, making first-time visitors feel comfortable and appreciated. For example, one customer praised a staff member for her kindness, humor, and excellent customer service, which made their first Starbucks experience memorable. Conversely, other reviews mention rude or inattentive staff, with one instance of a staff member ignoring a customer's questions or providing incorrect orders without apology.
The atmosphere can be loud, especially due to music, which makes it difficult for customers to talk or work comfortably. Some find the music too loud and suggest turning it down, especially for those who want to focus or have conversations. The cleanliness and organization have improved over time; a recent visit described the environment as lovely and well-managed, with friendly staff and good systems in place. Overall, while experiences at this Starbucks location can differ—from chaotic and frustrating to friendly and efficient—the staff’s attitude and the environment greatly influence customer satisfaction.