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“You ever know it’s going to be one of those days?
Mine started that way.
The young lady at Dunkin made it better.
My order was large. $54 I’m brining staff in donuts and coffee for training day. I’ve already forgot something at home and now not 1 all three of my plastic cards are being declined. Both Buisness cards and my personal. I’m embarrassed and frustrated and keeping my cool by being overly polite and apologizing over and over again for something outside of my control that I don’t think it was my fault.
The young lady behind the counter was pleasant the entire time, she tried my cards at multiple stations and when I finally ran across the street to get cash out of the ATM, she remade my sandwich and had all my stuff ready to go when I got back and offered to help me bring it to the car.
I’m sure it was a system error for the size of my order or a glitch. I’m very sorry I didn’t get her name. She made the experience bearable pleasant and is definitely the VIP of that store. Thank you for not making a hard moment worse.“
“I came to pick up a mobile ordered coffee here. It turned out that I’d accidentally ordered it from another DD that I use across town. They were kind enough to make me the coffee anyway so that I wouldn’t have to spend my whole lunch break driving there. Thank you!“