Dunkin' Donuts in Southbury

“The service stood out. The 2 young men behind the counter made my daughters and I visit more enjoyable than usual.
Thank you.

Edit: Unfortunately things have changed since my last review. The employees are still courteous and friendly. But te food consistently has a strong aftertaste of disinfectant spray. I tried it a few times hoping it was a one off. But nope. I started going to a different Dunkin' Donuts for the last couple months. Today I decided to give this location one more shot. Sadly my bagel sandwich had a very strong taste of disinfectant spray... again. I trew it away. Again. I will not be returning to this Dunkin' Donuts.
Spray the cleaner on the rag while facing away from the food. Not directly at the surfaces you're looking to clean. Especially when those surfaces have food in close proximity.“

“I enjoy visiting this particular Dunkin' Donuts occasionally, though I believe there are areas that could benefit from improvement.

The staff members are consistently personable and friendly, and I recognize their diligent efforts to process orders swiftly and efficiently, especially given the high volume of customers this location experiences.

I do hope that Dunkin' Donuts locations, in general, would enhance the preparation of their hash browns. Whenever I order them, they tend to be soft, moist, and clumped together, rather than separate and crispy. Customers, myself included, would appreciate receiving quality food commensurate with the price paid.

The dining area could also benefit from more attention to cleanliness and ensuring that essential items such as napkins and straws are consistently restocked.

I plan to continue frequenting this Dunkin' Donuts and anticipate observing improvements in the near future, which would lead to a more favorable review.“

“Found this Dunkin Donuts by accident. Really only needed to use the restroom (clean enough) but got a donut and some drinks. Service fine, odd where my drink was for pickup- on the counter of an opened door to the kitchen. Good it had a label on it or I wouldn’t have known it was for me! Nice sitting area- never saw a Dunkin Donuts with a fireplace!“