“DunkinThis is my favorite Dunkin' to stop it. I go nearly every day! The employees are very nice , fast and efficient. They know my order by heart, lol. This location was recently renovated so both interior and exterior are very nice. I highly recommend stopping by for your coffee fix.“
“I literally only come here because of the employee named Nicolas. He’s the BEST. He’s SO freaking nice and ALWAYS gives amazing customer service. This dunkin is out of the way for me and I literally make the extra trip because I know he will always make my day a little better. Dunkin you guys got lucky with a star employee!!!!!!!! - A loyal dunkin customer“
“That is the only one I will go to..the employees are like family to me even if they don't know me they r always respectful their..I feel guilty going to another one,plus never an issue with my coffee and it takes the same Everytime...u have to go ck it out..tell them I sent you “
“Yesterday on 01/04 I walked in around 630am for a couple sandwich’s and oj. The place was very busy in drive thru and some people waiting for their purchases in the lobby. This woman and daughter was at the counter all upset bc she had to go to work. Another lady walked in and asked the girl in the photo below how much longer is it going to take it’s been 15 mins already. (Family member)The tone and the expletive words that came out of her mouth was very impolite. So I yelled great job staff you guys are doing the best you can. So the lady left without her food. Today 01/05 I walk in and here is the same lady with her daughter asking them for free food bc she left yesterday bc she had to go to work and continued to say I was the one that made her leave and bc the food took some time! I literally laughed and couldn’t believe this woman literally blamed a total stranger that applauded the staff as to why she left. Her and her daughter began to yell at me, curse, and threaten me. It’s all on Dunkin’ Donuts camera and I can play a video on my phone about how nasty these individuals were but it’s very embarrassing. I called corporate, filed a police report as well. Nasty people don’t need to hurt in any way people trying their best to service you!“
“I'm from Massachusetts & I thought this Dunkin operated way better than the Dunkin's around my area! The staff was absolutely wonderful, they were super fast at making my order! I definitely think this Dunkin was great! if I'm ever in the area again would definitely come back to this Dunkin anytime!“
“I don’t know who’s running the drive thru. These are the most polite Dunkin’ Donuts employees I have EVER encountered. I’m not even kidding you! They ensure your order is correct. And I can also tell by looking at my ice coffee if it’s gonna taste good or not. This Dunkin’ does not disappoint. Go see for yourself. They definitely go the extra mile. I went back several days after and still the same great service.“
“My favorite Dunkin' in Waterbury hands down! The morning crew is amazing, and Lizzie always has my order ready for me to go. Sometimes the mobile app allows me to order things that aren't available and Lizzie always offers me some alternative option if and when that does happen. She also remembers that I sometimes accidentally order iced instead of hot coffee and will verify when I arrive. The line is often a little long, but it's because of the central location and the Homer Ave location has a really wonkie drive thru setup.“
“WHEN READING REVIEWS KEEP IN MIND: PEOPLE ARE WAY MORE LIKELY TO REVIEW WHEN ITS BAD EXPERIENCE THAN WHEN ITS GOOD! Dunkin always does such a great job hiring employees. The staff is always so friendly. and you can tell it's genuine it's ; not forced. This one is my favorite . They always make my coffee perfect.“
“Ran into a really nice girl working Friday , October 30,20 . @ alittle before 2 pm . She had great customer service I wanted her to get the recognition she deserves ! Thank you this is probably the best Dunkin location. On top of that the place is always clean . Keep it up ninoshka ! You are doing an awesome job !“
“This place isn't too bad, nice service and you have friendly staff. Better place to hang out for a meal then some of the other options in town. Nice combination of flavors, attentive staff and relaxed atmosphere. Great Service, Lovely People, will definitely visit this place again.“
“I love the fact that you can order ahead and get it without any wait. Although I don't like the new points rewards system, and the fact that they only have one type of caffeinated tea, it's still way less expensive than Starbucks and you don't have to make it yourselfWheelchair accessibility: Even though the doors are not automatic, the staff is right on top of helping out anyone who has a problem opening the door“
“Best D&D I've ever been too. The team here always has a smile in the morning. They always make me laugh when I walk in and treat me with respect and ask if my order is too my liking.The staff always remembers my order, even though I switch it up. They all deserve raises and I'm there in the Mornings before 930am, and look forward to there great customer service.Dietary restrictions: Lactose“
“Nice & Hot!It's virtually impossible this time of year to ever get your breakfast back to wherever you were going w/o it being super cold.... {I ate mine on the drive home; the bacon made me do it!} I Ordered (2) Bacon/Egg/Cheese on Plain Bagels (I keep it pretty basic) & (2) coffees...Got home, handed my fiance the keys and the D&D's (Later he said he's couldn't believe how fast I must have gone bc it was nice & hot + coffees were made ?*Idk what kinda magic they got working!? But everything seems to stay hot until I get to where I'm going! & (never burned either!)“
“I ordered a big order through the drive through and despite the line being long and the workers being busy, the workers were so nice and such in a good mood. They had a good crew working together. I appreciate them because usually you’d get attitude because of the circumstances but they were so positive. (08/05/22 morning crew)“