Dunkin'

Name: Dunkin'
Address: 450 New Park Ave, West Hartford, Connecticut, 06110, US
Telephone: (860) 233-7626
Price range: $
Rating: 2.1

$ • Coffee Shops, Donuts

Hours:
450 New Park Ave, West Hartford
(860) 233-7626

Menu Order Online

About Dunkin' Donuts

Dunkin' is a busy location that offers hot and ready food, iced coffees, and vegetarian options like hash browns. The staff is friendly and patient, especially when handling issues like card problems, and they are quick to prepare hot food when needed. The parking area is clean and spacious, with some spots near the front and additional parking at the side of the building. However, there are some areas for improvement. The location tends to be pricier than other Dunkin' stores. During visits, customers have noticed inconsistencies with order accuracy, such as receiving a white cheddar bagel twist instead of a toasted bagel with butter and cream cheese, which appears to be caused by an incomplete register system. Additionally, some drinks like the iced chai tea latte are not always stirred properly, leading to syrupy first sips, and quality control can suffer during busy times. Staff training also seems to need strengthening, as demonstrated by issues with ringing in orders and adherence to food safety standards, such as hair being worn down instead of tied back. Overall, this Dunkin' location provides friendly service and good food, but improvements in employee training, register system updates, quality control, and food safety practices could enhance the customer experience.