Customers` Favorites
Customers` Favorites
“So the last time I went this dunkin’ was about 2 months ago, and the fact i still think about this specific location should say enough. I went to this dunkin’ regularly before work to get food and a drink, and sometimes a donut. On a special day, I decided to get a donut, and it was the best thing I’ve ever had. I get the chocolate frosted donut with sprinkles , call me a child I don’t care. Anyways, no other dunkin’ has topped the way that donut made me feel. The fact it was filled with chocolate sprinkles on the top completely and had the frosting dripping down its donut-hole ussy ,was immaculate. I never enjoyed any other donut as much as that time ever since, and its sad. Ily tho , I’ll be back soon.“
Customers` Favorites
“The customer service was the best I ever had!!!!... I think her name was Carmen...she was there by herself and handled the drive through customers and well as me a walk in. ..very friendly and with so much warmth and respect...thank you Dunkin!!“
Customers` Favorites
“Tried the frozen Mac n cheese and it was absolutely delish! My son who is very picky had three helpings. Probably the best we’ve had. We miss the seafood newburg. We were told it was not a good seller. It is a must try if they put it out again. You don’t know what you are missing. The flavors are unbelievable!“
Customers` Favorites
“Best donuts in CT!!! Breakfast sandwich is also good and try the jelly with cream donut.“
Customers` Favorites
“I tried this spot for the first time two weeks ago and have already been back several times since—I’m hooked! The shakes are amazing, and the protein cookies are truly the best I’ve ever had. Not only is the food delicious and macro-friendly, but the owners are also kind, personable, and professional. The welcoming atmosphere makes every visit enjoyable, and I’m already looking forward to my next shake and cookie!“
Customers` Favorites
“We love Harvest Bakery so much. They are so welcoming and sweet to our kids whenever we bring them in and their baked goods are incredible. Just make sure that if you like traditional Boston Cream donuts, you order the custard donut! Thanks Harvest!“
Customers` Favorites
“I can’t say enough great things about this location. Every member of the staff is phenomenal, they always have a positive attitude even when slammed with customers. I work right across the street so coming here is extremely convenient but even if it wasn’t I would take the extra drive to come to this location“
Customers` Favorites
“I love going to this dunkin donut the girls that work there make you feel welcome and very professional and they always have everything that you want to order and the sevice is very fast I love going here cause is a place we're I could come and relax and have my coffee in peace and read my newspaper.“
Customers` Favorites
“Place it's good. They always make the coffee the way I want it and the people behind the counter it's nice. Nothing bad to say about this Dunkin donuts. Also plenty of parking. Always crowded a bit so if you crossing from the parking to the store always look first. People driving cars in Waterbury they don't stop. They have some kind of mental problem. They think when they driving a car that they can mix their problems with people on the streets, plus they always in some kind of hurry I don't know exactly what they hurry is but they don't even have a minute to stop for a person crossing an street.“
Customers` Favorites
“Stopped during a long trip for a bathroom break. Only one bathroom here so there was a line. But the staff didn't bother anyone waiting. Wound up getting a coffee ☕️ specialty drink to go.
Worked out fine for us.
Hope they have the donut 🍩 you want, and no line for the bathroom and...enjoy!!!“
Customers` Favorites
“They always make my coffee perfect!“
Customers` Favorites
“I love Dunkin Donuts sometimes it's twice a day if not more“
Customers` Favorites
“Love it here! The workers are awesome!“
Customers` Favorites
“Best Dunkin’ coffee in the area!“
Customers` Favorites
“There are 2 dunkins closer to my home and I go to this one whenever I'm getting dunkin because their service is always great, friendly and fast and they always make my drinks perfectly! (Even if I order them a little weird) Also the food is always hot and crispy. Can not say enough good things about this dunkin!“
Customers` Favorites
“I love this location but was pretty disappointed in today’s service. I ordered a refresher and a bagel with cream cheese which I received but the bagel had so much cream cheese I couldn’t even eat it. I mean whoever made the bagel.. would you eat this? I also didn’t receive a straw for my drink which I then had to go inside and get which defeats the whole purpose of going through the drive through. Over all I still like this location, it’s Labor Day weekend so I know it’s busy and appreciate the workers but today just wasn’t the day“
Customers` Favorites
“great food. price and staff“
Customers` Favorites
“Was visiting here Friday morning relaxing in the chairs with my coffee when I unexpectedly had a very intense seizure. The staff jumped into action & took care of me until paramedics arrived. I felt embarrassed to return because I'd caused a scene, but when I came back and apologized the staff here warmly welcomed me back and were so kind to me that it nearly brought me to tears. These are amazing, wonderful, beautiful people, and EXACTLY the type of employees that every business should pray for. This is my new spot for as long as I live in Connecticut and I would literally go out of my way if I were you to go to this Dunkin (especially if you plan to have a medical emergency bc these ladies are cool af under pressure lol). The girls do everything they can to accommodate you and make sure that you're satisfied with your order and they do it in such a genuinely kind way that it starts your day off beautifully. Thank you ladies, you have my love and my gratitude.“
Customers` Favorites
“I love this Dunkin Donuts. I havent had a bad order yet. But mostly the order taker in the morning (older woman I am so sorry I dont know your name). But her catch phrase is “enjoy your day”. Besides the great service she is the reason i stop here as opposed to the 5 other dunkins on the way and around my job! And check out the picture… its little touches like that. That turn this from a run of the mill fast food spot to a fine breakfast establishment.“
Customers` Favorites
“Staff was very pleasant to interact with
Parking: You have to park behind the store and walk to the front. I don't feel it's very convenient for people that can't walk well or walk a distance. The spots in front ( it's only 3 spots ) but they are used for curbside pick ups.“
Customers` Favorites
“Love this early morning crew! Kyle and Shannon know my drink when I pull up to order, and it's never screwed up. Any other time of day it's always made wrong. Too little ice, extra milk. Sugar cakes to the bottom. I may sound picky but it's not that hard and we all deserve to have our coffee made the way we like.
I always ask to melt the sugar and every other place gives me attitude but not these guys!! and they are always so kind to me at the window. Please give tips when you can it's what they live off of!“
Customers` Favorites
“I just got a coffee today here, order #6777. I had the most beautiful angel answer the prompter to ask for my order. Kim blew my mind with her gentleness towards me. She’s also super kind and beautiful. Yall are lucky to have her. And I’ll def stop by more at this location.“
Customers` Favorites
“The bathroom was clean that's what I look for ...friendly people, great family reunion ����“
Customers` Favorites
“good place.“
Customers` Favorites
“Very nice, very clean! I love going to Watertown and I always stop at that dunkin donuts!“
Customers` Favorites
“Very good coffee the cold brew is excellent“
Customers` Favorites
“my experience he is always great thanks to the staff working members of Erica and Denise there are two hard-working woman give excellent and above excellent service they work hard they greet and acknowledge expectation from customers they should be promoted“
Customers` Favorites
“Best Dunkin ever the workers are so kind , caring I love how they repeat you're order . Even writes little notes on the cup I've went to this Dunkin on really bad day when I left the young girl wrote great note . All the girls at this Dunkin are amazing ,kind young lady I even love the new Manger Jen she is definitely awesome supper sweet ...But sadly there is this kid he is super rude to my mother n i every time we visit he shouldn't tread us that why . From one of the workers they to us he texted them n started stuff n called us the r word .Thank you guys for just being you n the great service all the time we definitely appreciate everything“
Customers` Favorites
“Keke was exceptional!! I had needed a drink to be remade as it wasn’t sweet enough to my liking & without hesitation with a BIG SMILE she remade it for me. We need more Keke’s in the world. Have never had a bad experience at this location!“
Customers` Favorites
“I go every day @ 5 am. They staff is always nice, even when being overwhelmed by the typical CT Karen's that would complain even it was delivered to them in the bed. The AM crew, hustle, usually with just 2. Sometimes mistakes happen. That's life. My problem is with the behavior of the other customers. If you think being a huge Karen to them is going to make them treat you like Queen Elizabeth, you either don't live in 2025-26, have possess the reasoning traits of a 13 yr, or are just a KAREN.“
Customers` Favorites
“WHEN READING REVIEWS KEEP IN MIND: PEOPLE ARE WAY MORE LIKELY TO REVIEW WHEN ITS BAD EXPERIENCE THAN WHEN ITS GOOD! Dunkin always does such a great job hiring employees. The staff is always so friendly. and you can tell it's genuine it's ; not forced. This one is my favorite . They always make my coffee perfect.“
Customers` Favorites
“Stopped in for iced coffee on Black Friday. I needed to ask if they had a decaf iced coffee, and my question was immediately answered by one of the team members which I thought was helpful. My order was taken and made in a timely manner. My drink came out perfect, and I'm happy with my visit. Great store! Would return :)“
Customers` Favorites
“I absolutely love this Dunkin. I go here most mornings on my way to work. The morning crew (especially the women) that are there on the week days are so personable and so sweet every day. Even though it's early in the am they give 100% to every order they take. It really makes my morning to see them. I will continue to go here to get my Dunkin. This is the best Dunkin Donuts in Southington (and there are quite a few)!“
Customers` Favorites
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“Great service. Only one near me that does blueberry and apple filled crumb topping.“