Starbucks in Wilmington

“Customer service was amazing! I had a cake pop to see what all the hype was about and it tasted like vanilla sugar. I would not recommend.

Parking: Madhouse! Small very busy parking lot. Bring your parking skills and patience or park across the street at the big shopping center and come across the street. Starbucks is at an intersection so there's a safe place to cross.“

“The gentleman working around 1:15pm, Wednesday 8/28/24 was the SWEETEST soul i’ve ever met. Gave the best customer service and the drink was PHENOMENAL. presentation was spectacular as well. best customer service i’ve seen at a starbucks!“

“I truly hate to see this store get such low marks. The staff are friendly and helpful, the store is clean ( do NOT believe these dirty comments- been going for 5 years and NEVER seen that and as a health care provider I do notice when there is an issue). There is no drive through - neither has their competitor around the corner with the over the top decor. This is a friendly place with animated conversation, as well as people working on laptops, and without the ‘pinky up nose in the air’ atmosphere so prevalent in many cafes/ coffee shops in that area. I choose this over many other Starbucks in the area based on helpfulness of the staff.“

“I went in on a Thursday to get my BOGO. I usually order ahead online but I didn’t this time because I was right around the corner. I told the girl at the window who was clearly training to apply my coupon. She nodded and scanned my code for me to pay. I had a gut feeling she didn’t apply the code but didn’t look up the receipt until I got home. I realized later in the day that she did not apply my coupon when I called Starbucks to let them know their solution was to come in and they will give me a free drink. Since I live about 20-30 minutes away that was not an option. I’m over their over priced, highly caloric beverages. Do better for charging the amount you do you should accommodate your customers when your employee makes an error.“

“Listen… Kevin, the barista here, is a breath of fresh air. He’s amazing, always so kind and so welcoming. I didn’t know what I wanted today. I told him what I liked and he made me something based off my tastes.He slayed it. I wish I knew what this is I’m drinking but it’s amazing. Great service, friendly faces. Do yourself a favor and go to this Starbucks instead of the one by aldi if you live close. It’s worth the trip in. He made my day :)“

“I don’t understand why Starbucks is in an ACME. If I wanted Starbucks, I’d go to Starbucks. Technically, it’s not Starbucks. It’s just a Starbucks kiosk. And the people getting their caffeine concoctions just block the way, forcing me to zigzag through the floral section or just go around the other end of the store. The question is, are they buying their coffee to enjoy while shopping? There are cup holders in the carts after all. They must be for holding something. Or are they getting it for the road? Either way, just move out of my way. And lastly, Starbucks coffee is a rip off. It’s more than a gallon of gas.“

“When I go intown, once in a while I will treat myself to a Statbucks lota( they have many different faviors), the Staff are friendly and helpful if your not sure of what you want ?. They strive to keep the shop clean with a up beat atmosphere, I haven't really eaten there like that, but do like there banana and punkin bread.“

“I recently visited the local Starbucks and had the pleasure of being served by Connor, a remarkable young barista who truly made my day. From the moment I walked in, his warm smile and friendly demeanor created an inviting atmosphere.

Connor was not only efficient in taking my order but also took the time to engage in conversation, asking about my preferences and recommending a few seasonal drinks that I hadn’t tried yet. His knowledge of the menu was impressive, and his passion for coffee really shone through in our chat.

When my drink was ready, Connor delivered it with a personalized touch—a beautiful latte art heart that made my morning feel extra special. It’s clear that he takes pride in his work and genuinely cares about the customer experience.

Overall, Connor embodies what excellent customer service should be. His enthusiasm, friendliness, and expertise make him a true asset to the Starbucks team. I left feeling uplifted and will definitely be returning for more coffee and great conversations with him. Highly recommend stopping by when he’s on shift!“

“Was in Starbuck's in The Target store conveniently located near the end of store. The woman who waits on her customers is a congenial, happy person welcoming you and is creating a nice environment. Had to wait in their seating area for a bit and was not asked to leave even though my friend and I were nursing our beverages and pretzels. Look forward to going again.“