“This is my regular papa John's and I'm never disappointed when I do come here. However, my experience last night was above and beyond thanks to the employees Ashley and Matthew. I used my mobile app to order and arrived when it said it would be ready and it was. These two were so friendly, it felt like they truly cared about the work they were doing. Anyways, when I got back to my car, I checked the pizza and half of the pizza was missing pepperoni -- no biggie, people make mistakes! I am usually not one to complain but my husband gets one side of the pizza while I get the other and I'd have felt awful had my side been perfect while he would have to eat a simple cheese slice. I went back in and explained to Ashley what happened and she offered to make a whole new pie! I assumed they'd just add pepperoni and throw it back in but she insisted on making me a new one to correct things. She was very sweet and assured me it would be ready within 8 minutes. I went to my car and planned to wait 10 minutes just to give them an extra moment for their kind gesture; but when I looked up, I saw Matthew headed to my car to hand deliver the pizza. The staff here, even though it's "just a pizza place," are wonderful. Also, inside was clean although small. Mistakes will never deter me from a place when the staff can own up to it and correct things. The pizza they made was delicious and I will keep this location as my home location. Thank you again, Ashley and Matthew. Your hard work and dedication is admirable. PS make sure you try the new Twix papa bites dessert, it is so good!“
“Super great-tasting pizza. Ordered a pie for pickup that became ready in a reasonable and expected timeframe. The store associates demonstrated effective and compassionate customer service answering all my questions and fulfilling their role’s expectations, while going above and beyond.“