Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
Garlic Cilantro and Popo Sauce
Large Ropa Vieja Tropichop
Yellow Rice & Vegetables
Grilled Chicken Sandwich
Tropichop for 10 People
El Mojo Pork Sandwich
Large Mash Potatoes
Large Tropichop
Quesadilla Wrap
Sweet Plantains
Pollo Tropical Reviews
400 ratings
Share your opinion about Pollo Tropical
Great food and equally great service! My only disappointment is that Pollo Tropical no longer offers the Spicy Pollo Pollo sauce. It was one of my favorite things on the menu. A unique sauce that made the food even better. It’s frustrating to see it go, and I really hope they bring it back. No complaints about the staff or the meal, just missing that sauce!
Getting service, napkins and my lemonade was a joke. Garbage cans were overflowing. Finally our Carmel dippers . The Carmel was poured over the dippers. Should have been in cup so we could dip them. No more sauce bar, no service, and dirty.
Pollo Tropical has fantastic food, but the consistent lack of effort from the staff is making it impossible to enjoy. My main reason for visiting is the garlic cilantro sauce, which pairs perfectly with the chicken, black beans, and rice. However, during my last four visits, the staff claimed they were completely out of it.
What makes this frustrating is that the sauce was clearly visible in squeeze bottles in the pass-through area. When I asked if they could fill a cup...read full review
What makes this frustrating is that the sauce was clearly visible in squeeze bottles in the pass-through area. When I asked if they could fill a cup...read full review
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
Pollo Tropical is a popular restaurant known for its friendly staff and quick service. Customers praise the cashiers for their warm greetings and ability to remember regular orders. The food is generally fresh, though the fried sides can sometimes taste hard. The restaurant remains open late and offers efficient drive-through service, even at night. Customers appreciate the manager's efforts to streamline the ordering process and reduce wait times. Visitors often find the restaurant very clean and tidy, with many enjoying the delicious food, including options like the grilled cilantro garlic chicken sandwich with extra sauce and sweet plantains. Staff members such as the cook Elaine and the manager Mónica are frequently recognized for their good work and friendly attitude. The experience at this location is often praised for its good treatment, cleanliness, and tasty meals. Recently, staff members like Johann (Jo) and Israel have received high praise for their outstanding customer service. Johann was attentive and friendly, making the visit special, while Israel quickly resolved issues and ensured a fresh, delicious meal. Although the original charm of the restaurant has diminished, with orders now handled strictly at the counter and the removal of the sauce bar, the focus remains on quick, convenient service. The open-concept dining area can sometimes be messy, reflecting a shift toward high-volume, low-maintenance service primarily aimed at grab-and-go customers. Despite these changes, the restaurant continues to serve reasonable prices and good food, with many appreciating the friendly staff and cleanliness. Overall, Pollo Tropical remains a popular choice for those seeking fast, tasty meals in a friendly environment.