Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
Avocado Cilantro Tropichop Bowl - Grilled
Grilled Chicken Sandwich
Tropichop for 10 People
Original Family Meal
Sweet Plantains
Cuban Sandwich
Rice & Beans
Black Beans
Yellow Rice
Tropi Chop
Pollo Tropical Reviews
304 ratings
Share your opinion about Pollo Tropical
Yo como bastante en este pollo y siempre salgo muy comoplacida, la comida es muy buena, al igual k la rapidez que la preparan, voy mucho por el drive tru y nunca me demoro, el personal es muy atento, siempre voy en horario de la mañana y no tengo quejas, se los recomiendo a todos
Good services small. Clean restaurant the best food quality and testing
Drive thru has priority....in person is a 20 min wait
Hours
| Monday | 10AM - 1AM |
| Tuesday | 10AM - 1AM |
| Wednesday | 10AM - 1AM |
| Thursday | 10AM - 1AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 1AM |
Pollo Tropical is a restaurant that serves chicken, rice, and beans, among other dishes. The food is of varying quality, with some customers enjoying its taste while others find it dry or lacking in flavor. One reviewer mentioned that the chopped chicken for the salads was very old and tough to chew, and that the white meat is extremely dry. The restaurant received praise for its excellent food and fast service, but some customers noted there was very little rice in the Tropi-chop, suggesting they should not save so much.
Customer service has received mixed reviews, with some praising the pleasant staff and minimal wait times, while others mentioned issues such as the lady cleaning tables using a spray bottle labeled glass cleaner, which raised health concerns. The drive-through experience was not rated highly by one customer who received an incomplete order, and customer service follow-up was unsatisfactory, with no response after multiple attempts. Overall, Pollo Tropical has potential but could benefit from improvements in food quality and customer service.