Burger King in Jacksonville

“My husband loves burger king but for the past couple years we were disappointed with the locations we went to. Until we went to this specific location on university. Since then we go out of our way to come to this location even though the avenues mall location is closer.

We are ALWAYS greeted with kindness and enthusiasm and it's the only location I've been to that offers us a crown almost every time we go.
It got to the point where I started asking for staff names because I've never had above and beyond experiences at any fast food place like I have this one.
Latasha specifically is a ray of sunshine and is always a joy to hear from. There's also a younger lady Leah who works the register is also super nice.
I tell everyone in my family to come to this location if they want a good burger king experience. The food has always been hot and fresh and while it's delicious I come back for the staff and will continue to.
Tell Latasha and her crew they rule! Because they will always say you rule first.“

“Best location hands down! Staff was nice and the young lady that took my order made conversation with me, and she politely asked if my dog could have a cheeseburger to which I said yes. The food was hot and I can honestly say this is the first time in years I've enjoyed burger king the way I did tonight.“

“Customer service is top notch. You can tell that the owner/manager cares! Our burger wasn’t made correctly and they quickly remade it and gave us the best apple pie that I’ve ever had from a fast food place! We will definitely go back to this Burger King anytime we’re on the westside!“

“Absolutely love the service here and the happy faces. It's literally like night and day if I had to compare the edgewood location. I will keep driving the lil extra distance. For this wonderful service. What a way to turn my night around after dealing with bs at other BK locations. I will keep coming back to this one! If you want your food hot and fresh. Wish a sincere smile of curiosity. Come to commonwealths BK location. YOU WON'T BE DISAPPOINTED“

“Burger King 937 Dunn ave. JACKSONVILLE FLORIDA 32218 3 people behind dead counter meanwhile only 1 person making food takes 10 minutes to complete order cashier has a look on her face between aginst and disgust. Judging by her name on receipt, can't says I blame her. She probably couldnt spell it till highschool. The sweet tea in lobby is sour. This Place on a Friday is dead. This is another business, I see not being here in 5 years. Paying for employees to stand around and not generate revenue or improve quality thats lacking. Reminds me of Cicis Pizza that once was open across street. [ now closed ] also the token homeless man talking to himself [mike] then walking fo my table to sell me his story. The employees give him free food. He stays around . Like a stray cat you feed outside your home comes back like clock work.“

“Didnt catch rhe young lady name that was in drive thur yesterday 8/30 around 745pm but she is a keeper my daughter wanted burger king so we stopped and she ordered her food I wasn't hungry so I ordered a Hershey pie get to the front pay and she comes back immediately apologize and say they are out of pies and I can gwt whatever I wanted so I said chicken fries they made them fresh and also offered my refund I said no the chicken fries will do fine she was so polite and respectful. She handled the situation very well and them chicken fries was so good🤣“

“I love being a regular here, it feels like a second family. I come here so much that certain workers know my order. Mari is one of the ones that remembers my order, she is a excellent worker.. I just love her energy and the vibes I get from every worker. They all deserve a raise.“

“We came in for breakfast. My husband saw that the menu said they were serving Whoppers all day. He ordered one. There was a small confusion but it was quickly resolved. The manager, Miss L, made sure my husband got his burger and fries. She was so nice about it and made sure it was done right.“

“I've grown to not expect much from any food that comes from Burger King but I had that enormous burrito and everything about it was perfect. Wasn't a very long wait I was fine with it for the food to be that fresh absolute best food I've ever got from Burger King“

“Cece and Ebony went above and beyond to make my order correct. The meal was correct and as ordered but I wasn’t satisfied. I returned to the restaurant and they made it right. As a business owner myself on the northside their customer service is the reason I’ll be returning. Thank you young ladies and the cooks and other staff that made my breakfast experience worth being a returning customer. Thank you for being such a positive and respectful impact on my side of town.“

“I happened to be driving by and starving and decided to give it a try. I haven’t eaten Burger King in several years, the one by my house is horrid. But these people are doing something right. I’m not a big fast food person, and the fast food I have eaten this year has been seriously lacking. This was hands down the best fast food meal I’ve had all year. I ordered a whopper meal, the whopper was huge and heavy, extremely fresh and was loaded with fresh ingredients; lettuce, onion, tomato. My fries were fresh and hot as well. I haven’t tasted a burger this good in a while, absolutely delicious. The workers were very polite and nice, something not typical of most fast food places around here. I was pleasantly surprised and will be planning a trip back when I’m on this side of town. If I had to leave any constructive feedback it would be to make sure every bag is served with napkins as I didn’t have any. Not a complaint as everything was so delicious and luckily this time I had napkins in my car. Keep up the great work, I can tell you guys are trying! 🙌“

“The morning Crew is awesome . They get me in and out . A young lady I think she said her name is day knows my voice she makes the start of my day good to know you still have good people in this world is a good feeling keep her on you guys TEAM .“

“We were craving whoppers for some reason lol so we drove over to this one. The whoppers definitely hit the spot and the service was out of this world. The lady of the drive-through window was literally the nicest person ever. I’m not sure what her name was, but she definitely deserves to be recognized. Customer service was exceptional. Burger King has definitely changed. The whoppers were amazing, and the fries and onion rings were hot and crispy.“

“This is definitely my favorite BK. Always clean and professional staff. Other locations should talk with the management here... Courtney working drive thru, way to be professional. No matter what you do in life, take pride in it...you truly are an example of this statement...way to go staff...im always impressed with my visits“

“I ordered the BBQ brisket burger but received the onion burger. Which was surprisingly delicious. But I still want the Brisket Burger. They had this Frozen Strawberry Lemonade advertised but when I tried to order it I could only jus get it as a regular Lemonade not frozen.“

“This isn’t even about the food or anything of that matter !!! Just a shout out to Mrs Beverly this woman is the sweetest most kindest woman ever hands down an we need to give credit where it’s due !!!!! Thank you Mrs Beverly you are amazing God bless you“

“I have to give credit where credit is due! The freshness and quality of our Whopper meals at this Burger King location were outstanding. The woman I heard referred to as Ms. Jess prepared our meals with such care and attention to detail that it genuinely restored our faith in Burger King. The Whoppers were fresh, delicious, and prepared with a level of perfection that truly stood out.

I also want to recognize the young Black lady working as the cashier. Her amazing customer service, friendly attitude, and professionalism helped make the entire experience even better. Both ladies deserve recognition for making customers feel valued and appreciated.

Honestly, the way Ms. Jess prepares these meals has made such an impression on us that I can confidently say this location has earned our business. This experience, along with our last three experiences here, has been so impressive that I felt compelled to finally leave a review.

I must admit, though, that the consistency of the Whoppers can vary depending on who prepares them. The quality and attention to detail Ms. Jess brings to the job are exactly what every customer should be able to expect. I highly recommend that management allow her to train the rest of the kitchen staff so they can learn from her example and deliver that same level of freshness and quality every time.

As far as I'm concerned, this is our Burger King of choice, and Ms. Jess is a big reason why. We will gladly return when she is working because she has shown us what a truly great Whopper should taste like!

Please recognize these two ladies for their outstanding work. They are a credit to this restaurant, and their dedication to quality and customer service deserves to be celebrated!“

“I wanted to make a quick stop before starting work at the casino across the street. I had 30 minutes before I had to clock in , so I thought I’d have plenty of time. However when I walked in, there was a young Latino man who didn’t seem to speak very good English and a black lady who appeared to be in her late 30s working behind the counter. She seemed to be the only one working.
The Latino man wanted two king whopper meals with drinks, but the lady rang him up for one correct meal and one two hamburger meals. It took the lady at the counter 20 minutes of talking to herself, counting on her fingers,before she decided she had the issue figured out. By the time she took my order for my jr whopper and it was assembled and bagged, I was 5 minutes late to work.“

“I ordered a whopper with cheese combo in drive thru and the lady that took my order was very sweet and friendly. I got to the window and was greeted by Whitney with my food. She was very nice. Whitney has very great costumer service and made my visit perfect.. I will definitely return“

“Everything was great! The food was fresh and tasted really good. The experience from start to finish was pleasant, and the employees were friendly and welcoming. You can tell the team works hard to provide good service. Definitely one of the better experiences I’ve had — I’ll be coming back!“

“Went through the drive thru while in Jacksonville. Fairly nice B.K compared to some others I've been too. Gentleman at the drive thru was very friendly, nice and professional. Thats something you don't see everyday at a fast food restaurant.“

“NO tomato on burger I asked for extra onion i got no tomato,No extra onion either, No lettuce, and I ordered onion rings NO sauce until tomorrow, get it together pay attention, Im tired of BK , that used to be a great place to eat No one cares enough to pay attention, I got a burger flooded with MAYO ,, hardly worth 13 dollars“

“The evening staff, especially today, was extremely pleasant. The food was fresh and great. I rarely submit reviews for fast food places, but I felt
Inclined to do it today because of how pleasant and efficient the staff was. Thank you for great service!“