Zaxby's Chicken Fingers & Buffalo Wings
$ • Chicken, Fast Food, Chicken Wings
Hours:
4875 Gate Pkwy, Jacksonville
(904) 641-3150
About Zaxby's
Customers' Favorites
Zaxby's Reviews
Share your opinion about Zaxby's Chicken Fingers & Buffalo Wings
I went for pickup! They wasted my 25 minutes after that I have to cancel order! Unprofessional behavior! Staff need customer care training! Will not go back again! Unhappy & disappointing!
Decided to order lunch from Zaxby’s today and as always was disappointed every time I eat from one of they restaurant I’m always disappointed in the food my food was soooooo dried out as tho it had been sitting out from they early lunch rush shame on you guys to serve someone food that is old and dried out even down to the toast SMH
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Zaxby's Chicken Fingers & Buffalo Wings is a popular restaurant known for its delicious fried chicken dishes and friendly customer service. The reviews paint a mixed picture of the dining experience, with some customers praising the exceptional service and quality of the food, while others expressing frustration with order mix-ups and inconsistent food preparation.
Several reviewers highlight the excellent customer service they received, particularly from the managers and cashiers. One customer mentions the manager, Ashley M., who went out of her way to make the customer feel welcome and brighten their day. Another reviewer praises the manager, Ronique, for her attentiveness and ability to efficiently handle the line.
However, not all experiences were positive. One customer had to return to the restaurant after discovering that their order was missing several items, which caused frustration and an extra trip. Another reviewer consistently found the fries to be lacking in seasoning and the fried products to be either undercooked or overcooked, leading them to prefer visiting a different Zaxby's location.
Despite these occasional issues, the overall sentiment is that Zaxby's is a family-friendly restaurant with a focus on fresh, delicious food and excellent customer service. The varied reviews suggest that the dining experience can be hit or miss, but the restaurant's popularity and loyal customer base indicate that it remains a beloved choice for fried chicken enthusiasts.