“I went tonight on my way home and I had a gentleman named Will give me my order and to be so real it was THE BEST customer service I have EVER received at Wendy’s in my Entire Life at any Wendy’s I’ve Ever been to, hands down. I genuinely have never had a person at Wendy’s look at me let alone be as absolutely pleasant and wonderful as Will was. Not sure his role but he deserves the best because he’s truly your greatest asset right now. Absolutely amazing experience.“
“I got a relatively big order customized and they got everything right. Relatively fast service. Everything tastes as it should. Keep in mind it's a fast food so they rotate the staff so your experience might vary. Today they got 5 Star plus.“
“I am on vacation with my family and I stopped in the drive thru today to grab us some food. The gentlemen running the drive thru had an issue with his speaker and came out and asked me to drive forward. He was so helpful and polite despite the issues he was clearly enduring. The food was also hot and tasted great.“
“So with all of this social media buzz about the Krabby Patty meal; I had to try it myself. It's nothing special. Decent burger and as always, great fries. Wendy's will always be my go-to when it comes to a fast food fix. Great service and pretty good employees.“
“This Wendy’s has the new drive-thru AI ordering system. Beware for your lovely ears it is extremely loud. Almost hurt my ears cause the speaker is extremely close to the driver door. I told the window person that it should be turned down just a bit and she said it can’t be done. Though I’m sure it can because other Wendy’s don’t have it that loud. So just letting everyone know.“
“First let me say "THANK YOU " for working after Helene and Milton. I was greeted with a smile and friendly service. Only after I pulled away did I realize I had the wrong order but I wasn't going to complain. I was grateful for their service ??“
“This is a great Wendy's. It was clean, staff was friendly and efficient, and the food was great. The drink machine was working and had all the flavors ( which is an issue I've experienced at other Wendy's ).
Parking was slightly wonky, but that was mostly my fault.
Great fast food option.“
“After having a 2 hour drive through the turnpike and wanting to obtain food for my sons before we got home, we arrived at 6:47pm and the gates were open. The managers had taken care of us quickly we stood there until the gates closed. some of the staff we're working so hard cleaning the lobby this location is by far the best clean and fast food service I've seen. I give 5 stars to everyone including all the managers.“
“Parking: only problem is that when the school are coming out people are parking in the lot and when you going to eat inside there is no parking cause of this people. need to do something about this. I recommend tow truck. if u not eating inside thank you very much
Kid-friendliness: good
Wheelchair accessibility: good“
“I don't understand why people complain so much about this restaurant lm very picky and this is the only place I would buy fast food in Poinciana. You should treat employees with respect .Do not expect to have 5 starts customer service if you have a crappy attitude.“
“Ordered at the drive thru, AI took my order. I can say that was a first for me, it went fairly well. The employees at the window were really nice and smiled a lot. If you are craving some Wendy's food this is the one I would choose in this area.“