Arby's in Lakeland

“I've always loved this Arby's, and previously given 5 🌟. But my recent visit there changed my opinion completely. I asked for fresh fries, was asked to pull around, which was fine. I offered to do so. I stood outside the door for over 15 minutes waiting. I could see employees inside that didn't appear to be doing anything but socializing. They finally came to the door, unlocked it, handed me my bag, and quickly went back in and locked it. The food was TERRIBLE!! The fries were ice cold, the roast beef sandwiches were old and dry. I couldn't believe I waited for 15 to 20 minutes for disgusting old food! I'll rethink returning to this location for sure!! Night crew employees need training on customer service and attending to customers instead of each other!! Very disappointed“

“After bad customer service from Wendy's, we went to Arby's. The gentlemen in the drive thru was great as ever. Pleasant and attentive to our order. He ensured our items was accounted for and did it courteously. Maybe Wendy's can take Arby's customer service training curriculum and apply that to their stores.“

“About twice a year, I need an Arby's roast beef sandwich with Arby's sauce...no frills, just roast beef, bun, sauce.
The thing I like most about this location is the peace in the dining room. I can enjoy my lunch.
Service is excellent.
Everything is clean.
The staff are actually working in the kitchen and seem to enjoy one another. It's a refreshing change.“