Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
White Rice Half a Chicken and Black Beans with a Bun
Half Chicken with Gravy - With Rice & Beans
Cheesy Yuca Bites
Regular Tropichop
Quesadilla Wrap
Grilled Chicken
Sweet Plantains
Avocado Slices
Cuban Sandwich
Crispy Chicken
Pollo Tropical Reviews
427 ratings
Share your opinion about Pollo Tropical
I ordered a whole chicken at the drive-thru and was given a dry and burnt chicken it was so bad that no one could eat it. I cannot understand how can you treat a customer that way.
Delicious food great customer service
Pollo Tropical is almost like our second home. I have two neurodivergent 7 year old kids who are very picky eaters, but one thing they LOVE is the food from Pollo Tropical. We come here multiple times every week before therapy and my kids love it, especially my daughter because she even likes ordering on the drive thru and all the staff is always so kind to us. Denise is the BEST! She has become our dear friend! She always takes our order and she knows exactly how my kids like...read full review
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
Pollo Tropical offers high-quality food in a clean and organized setting, with ample parking available. The staff is attentive and friendly, making customers feel welcome. Many enjoy the restaurant's Cuban Sandwich, often considered the best they've had in a long time. While some customers have noted that food quality has been declining and that service can be inconsistent, many positive experiences highlight the helpfulness of the staff. The food is typically served hot and quickly, with generous portions and a variety of options, including the flavorful shrimp cooked with peppers and onions. The original family meal is a favorite for regular visitors who appreciate the familiarity with staff. Despite occasional complaints about cleanliness and order accuracy, the overall experience remains enjoyable, with a strong focus on delicious food and good service.