Steak 'n Shake

$ • Burgers, Fast Food

Menu Order Online

About Steak 'n Shake

Steak 'n Shake offers tasty food with quick and correct orders, including fairly priced lunch specials. The restaurant is known for its great burgers and friendly staff, who are often noted for their nice service. However, some customers have mentioned issues with the management and the implementation of self-service kiosks, which they find impersonal and confusing. Customers feel that the kiosks limit drink options and make simple requests, like substituting chili for fries, more difficult due to the automated system. Despite these concerns, staff members, including a manager with dreads, are recognized for their pleasant and helpful attitude, ensuring that food is served hot and correct. The restaurant could improve by providing clearer signage for drink orders and reconsidering the tipping policy for self-service orders, as well as addressing the challenges customers face with the current system.