Pollo Tropical
$ • Chicken, Fast Food, Latin AmericanAbout Pollo Tropical
Customers' Favorites
Regular Ropa Vieja Tropichop
Large Ropa Vieja Tropichop
Original Family Meal
Chicken Tropichop
Rotisserie Chicken
1 2 Chicken Meal
Grillmaster Trio
Grilled Chicken
Cuban Sandwich
Pollo Tropical
Pollo Tropical Reviews
353 ratings
Share your opinion about Pollo Tropical
We waited almost 30 minutes to get our food and it was cold need better management For the help
So I made an order on the app about 10 minutes prior to my arrival and I go through the drive-through and I tell them I’m here to pick up my order and the lady goes. It’s not ready and I said OK. So I drive to the window and she tells me the same thing it’s not ready. And I told her it’s just one platter and soup. It should be ready so she went and found it and it was ready so zero customer service from Joanna and personality.
Now THIS PLACE? This place is PEAK! Maximum yummy and curry mustard? TASTY STUFF! Thanks guys.
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
Pollo Tropical offers fresh and tasty food, with a welcoming environment that includes both open and closed seating areas and TV screens showing sports channels. Customers may experience long wait times for their orders, especially when the staff is busy or short-staffed. Some menu items, like Chicken Tropichop, may sometimes be missing ingredients such as green pepper and onion. The restaurant's app generally works well for ordering, although there can be issues like missing salsas when ordering online, possibly due to online ordering limitations. Parking is available behind a service station near a shopping center. The staff, including attentive employees like Ana and Dora, often provide good service and care about customer satisfaction, going out of their way to resolve problems and ensure a positive experience.