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Customers` Favorites
“Great Customer Service Matters 🍦
Finished my workday today and wanted a sweet treat, so Cold Stone was my go-to—and they did not disappoint!
Amber was the associate who helped me, and from the moment I walked in, she was welcoming, attentive, and genuinely pleasant. What stood out to me was how much her customer service elevated what was otherwise just a quick stop for ice cream.
I literally felt like I had received five-star service at a restaurant, except my “meal” was ice cream. 😂
It’s a good reminder that customer service matters. In a world where people can easily become just another transaction, taking the time to greet someone, smile, be attentive, and genuinely care about their experience makes a difference.
I left with great ice cream, but I also left thinking about how something as simple as excellent service can make a customer want to come back.
Great products get customers in the door. Great service is what keeps them coming back. 👏🏽“
Customers` Favorites
“A great Birthday Cake. The white chocolate raspberry and the Sunflower decorations. 👍“
Customers` Favorites
“The service as well as the cake were perfectly layered. From day one the sweet an savory customer service is but a clip of what’s to come. Without a doubt the attention to detail in every bite“
Customers` Favorites
“Anjum made a beautiful and tasty cake for my parents 50th wedding anniversary celebration. Everyone enjoyed it and it was delicious.“
Customers` Favorites
“For the 2nd time in the last several months, Sugar Divas Cakery LLC provided desserts for an I Said Yes! FL Pros ' networking event and once again it was AMAZING! This time Sugar Divas had these mini cakes and cupcakes on these incredible platters on all the reception tables and not only were they OUT OF THIS WORLD delicious, they were also on theme!“
Customers` Favorites
“amazing pies..but get there early!!“
Customers` Favorites
“We love the flavors, everything about the ice cream is perfection ❣️“
Customers` Favorites
“Wonderful food, relaxing atmosphere, friendly staff. Delicious cupcakes & ice cream!!“
“The cakes came out beautiful and she was able to make them on short notice! decorations went above and beyond. 10/10 would order again!“
Customers` Favorites
“I walked into cold stone today alittle down, but as I walked in I was greeted by a friendly worker who ask how I was doing today that really lifted my spirits. I wasn't sure what I wanted but he asked if I wanted to sample anything and answered all my questions, I ordered the strawberry blonde with extra strawberries and whip cream. Gab made my experience a pleasant one. Great conversation, excellent customer service, great personality. Thank you Gab for putting a smile on my face. You are amazing 10/10“
Customers` Favorites
“I recently purchased some individual Bundt cakes from here, and they were incredibly delicious! Each cake was perfectly moist, absolutely delicious.
Beyond the treats, the store is spotless and inviting. The decor is so nice, bright, and cheerful, making the whole environment feel welcoming and happy the moment you walk through the door. I highly recommend stopping by for a quick, delightful sweet treat!“
Customers` Favorites
“Excelente servicio, buenos precios y buen sabor en los dulces. Tienen que mejorar los sándwich o cambiar la persona que los prepara.“
“Ordered a small vintage wedding cake and it was great! Tasty, simple, and exactly what the couple wanted!! Very professional and trustworthy! Thanks again!“
Customers` Favorites
“Shae, Tara, Ellie, and Tevon were nothing but welcoming !! As soon as we opened the door they greeted us. Tara and Ellie were quick to offer suggested and make sure we were satisfied. 10/10 experience. Everyone was nice and efficient with service. Definitely will return.“
Customers` Favorites
“If you come here, there is worker who's name is like the gem she is: Ruby. This woman is a splendiforous, beautiful worker with the best customer service. When she gave me this ice cream, I could hear a choir of angels singing from betwixt heaven's gates. Tell her I sent you and tell her to do her sacred trick. XOXO an enlightened man.“
Customers` Favorites
“Delicious!!! 1st time eating this and was amazing, my family also love it.“
Customers` Favorites
“What can I say? These are they best cupcakes in the greater Orlando area. Nay! The best cupcakes in the entire state of Florida! There’s just something about them, they’re perfect. Make you want to slap your momma! The strawberry and key lime are divine. So if you ever make the trip to Apopka you gotta stop by and get some.“
Customers` Favorites
“I went into Cold Stone creamery and I cannot believe the prices for the ice cream. Absolutely ridiculous if you ask me. The customer service was good. The ice cream was even better. But the prices that's insane. I'm thankful that I had a gift card that I obtained through fetch. Because I would definitely not go there to buy ice cream at that price. I think it's an absolute rip-off. I do not recommend going to get ice cream here. You can get a much better deal if you go to Publix. They've got great brands of ice cream and you get twice as much for the price that you're paying and you can even watch out for the two for one deals.“
Recommended
Customers` Favorites
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“Dan was wonderful to work with. He took my last minute order on a busy holiday weekend. He met all my requests beautifully. He was wonderful to work with! Order with great confidence from Scotchie’s Cakes!“