Jeni's Splendid Ice Creams
$$ • Ice Cream
Hours:
1710 S Lumpkin St, Athens
(706) 493-7377
About Jeni's Splendid Ice Creams
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Jeni's Splendid Ice Creams Reviews
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Disappointed to say that the web reviews online are totally inaccurate. I left a note glowing review for the double dough and eve after signing in (with the login I used to purchase the shipment of ice cream), I was unable to up or downvote other reviews. I also noticed that they all had the same amount of votes..seems to not be transparent….we will see if the review shows up later. I will say that the shipment did arrive on time (ordered and chose a future date).
There's NOTHING to recommend. *zero response from customer service (phone ALWAYS reverts to answering machine and never had any of my 8, yes, 8 calls teturned).
*No email reply after an order was NEVER delivered (i say never, but hey it's only been a month late. who knows?)
*Did I mention NO delivery? One month past order AND bank account charged-- NO delivery
*Who knows whether I'd recommend the ice cream, never got that far.
p.s. they DO however know how...read full review
My entire order arrived damaged. The ice cream arrived frozen solid but appears to have melted and been re-frozen at some point. I took a spoonful out of one pint and the taste was off. Very odd and unlike any other time I've ordered. I emailed customer service the day it arrived 1 week ago and again a few days ago and no response. No resolution. I also called. No answer. An automated system just says to leave a message and someone will contact me. This is unlike Jeni's. I've...read full review
Ratings
Menu
Hours
| Monday | 12PM - 12AM |
| Tuesday | 12PM - 12AM |
| Wednesday | 12PM - 12AM |
| Thursday | 12PM - 12AM |
| Friday | 12PM - 12AM |
| Saturday | 11AM - 12AM |
| Sunday | 12PM - 12AM |
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Jeni's Splendid Ice Creams offers a variety of unique and delicious ice cream flavors, with many customers feeling the quality ingredients justify the cost. The staff provides excellent service, being helpful and accommodating, as noted by a customer who received a correct order thanks to their care. The atmosphere is friendly and lively, making it a welcoming place to enjoy a sweet treat. Customers appreciate the creative flavors, such as the Opaque and Double Cookie Dough ice cream, which are delightful. The clean patio offers a nice spot to relax and enjoy the ice cream. Some mention that the parking lot is tiny and parking can be limited. Overall, Jeni's remains a popular choice for those seeking a tasty, unique ice cream experience with amazing customer service.