“Young man with wrist brace and the delivery driver were EXTREMELY pleasant and impressive. Many customers were frustrated at high waiting times but the team moved efficiently and effectively and the food came out veryyyy good. Next time before you go out to order somewhere or eat somewhere consider the workers before you cause a scene. Escalating the situation doesn’t help them get things done :)“
“I can't express enough gratitude for the exceptional service provided by Derek and his team at Marco's Pizza in Covington. Recently, I had a last-minute request for 25 pizzas to be ready within an hour, and Derek not only accommodated this request seamlessly but also exceeded all expectations.
From the moment I placed the order, Derek and his staff worked diligently to ensure everything was prepared promptly. They not only had the pizzas ready on time but also assisted me in loading them into my vehicle. Moreover, Derek personally ensured I had all the necessary plates and napkins for our event, showing a level of care and attention to detail that is truly commendable.
In a moment of added stress, I managed to misplace two important receipts needed for my corporate account. Derek's professionalism and dedication were truly remarkable as he promptly took action to ensure I received duplicates in a timely manner. His commitment to customer satisfaction went above and beyond, making the entire experience smooth and stress-free.
If you're looking for outstanding service, reliability, and delicious pizza, I highly recommend Marco's Pizza at the Covington location, where Derek and his team exemplify what exceptional customer service is all about. Thank you, Derek, for your outstanding efforts and making our event a success.“