“I placed a pizza order tonight at this Peachtree Parkway location and I was told it would be 60-80 minutes for the pizza to be prepared. I was surprised at the wait time; however, once I arrived at the place I was surprised that the only 1 employee working was Michael McKenzie - answering phone, greeting guests, and cooking pizzas. I can't imagine how he was holding things together or keeping things straight with no help available to him. He is working his butt off to make customers happy and keeping pizzas ready for the delivery drivers. He should be congratulated for a job well done in trying times.“
“I order from this Papa John’s store frequently because my grandkids love their pizza and wings. Tonight the delivery was taking longer than usual and when I called to find out where my pizza was the shift leader, Alex answered the phone, he was kind, patient and professional, even though I was slightly upset that it was taking so long for our pizza to be delivered. He offered to credit me for the pizza and even offered to send a new one out. I told him that wouldn’t be necessary. We would just wait for our pizza to arrive. We finally got our pizza and then about 15 minutes later a different driver showed up with a fresh and hot pizza. I told the driver to tell Alex thank you but that was not necessary and then a short time later my phone rang and it was Alex just checking to make sure that I received the pizza, this was an incredible example of customer service. Alex went out of his way to turn a bad situation around and did it with great professionalism. I hope his manager reads this because he needs to be praised for his actions. Thank you Alex!“