Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Chicken Wings, Fast Food
Hours:
1094 Hwy 81, McDonough
(770) 914-9663
About Zaxby's
Customers' Favorites
Zaxby's Reviews
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
Hadn’t been in awhile but went back twice this month. Gone downhill. Slower than normal. Room temp chicken fingers last time tossed in plenty of sauce. Hot fingers this time with barely any sauce. The cashier was very polite and tried his best both times. I do like Zaxby’s, but can’t go back to this location if this is what I am getting for my money.
Menu
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 11PM |
Zaxby's Chicken Fingers & Buffalo Wings is a restaurant that offers tasty chicken meals and friendly service. Several reviews highlight the cleanliness of the restaurant and restrooms, creating a good environment for customers. Staff members are praised for being nice, attentive, and helpful, with one employee checking on customers during their meal and others going above and beyond by taking orders outside, delivering food to cars, and providing excellent customer service. Employees like Andea, Jalen, and Kendra are especially appreciated for their care and dedication, which can make a big difference in the dining experience.
However, some reviews mention issues with management and service quality. There are concerns about the lobby being closed, even when many customers and delivery drivers are waiting, which causes frustration. Customers feel that customer service has declined in general, with some experiencing long wait times, unclean conditions, or unattended orders. One reviewer shared a negative experience on July 4th, noting slow service and a worn-out booth with a dead cockroach on the floor, indicating lapses in cleanliness and upkeep.
Despite these problems, many visitors enjoy the food, especially the spicy chicken sandwich, and appreciate the efforts of certain employees. Overall, Zaxby's is a place with great potential, but it needs better management and focus on customer service and cleanliness to improve the experience for all guests.