Royal Gourmet Corp.
Grills
Hours:
2751 Buford Hwy NE Suite 100, Buford
(800) 618-6798
Royal Gourmet Corp. Reviews
Royal gourmet customer service is outstanding, I had a part that broke on my newly purchased flat top grill, I called the customer service number and spoke to Mr Arthur Tao who show great patience with me and getting the issue resolved. I received my part a couple days later and my grill is now back in service thanks to Mr Arthur Tao (customer service liaison)
Royal Gourmet made the Mr. Steak grills for Bass Pro/Gabela's. Warranty service was terrible. My side burner became inoperable and is under warranty. Basically, I was told that I MIGHT get the part in 4 months. It's been 4 months, no side burner and was told I most likely wouldn't receive burner. Cabela's customer service rep said they no longer carry this grill. Stick with Weber or another branded product, not Royal Gourmet.
Ratings
Menu
Hours
| Monday | 9AM - 5PM |
| Tuesday | 9AM - 5PM |
| Wednesday | 9AM - 5PM |
| Thursday | 9AM - 5PM |
| Friday | 9AM - 5PM |
| Saturday | Closed |
| Sunday | Closed |
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This company deserves ZERO stars. I purchased a combo charcoal smoker/grill and the side door for the smoker doesn't seat properly and is offset by about an inch from where the clasp should hold it closed. After NUMEROUS phone calls for technical assistance the calls have either not been answered or I reach an automated message that transfers me to Technical Assistance where I just get an immediate disconnect.DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY ARE COMPLETELY UNRESPONSIVE.