“Food was great as always, haven't been since the remodel and was disappointed its drive-thru/walk up only with no dine in area. Prolly would have went elsewhere if id known before hand. Ended up eating in my truck to beat the heat. Saw a couple other families who turned around and left when they saw there was no dining area as well.“
“I went inside to eat. The food was good. It was a pretty normal experience. There are only two single person (male/female) restrooms. I’m sure when it is busy inside there could be a long wait. Fortunately it was not too crowded when I ate there.“
“Waiting for food at this location is difficult. The time estimate is rarely correct - either being much later than expected or sooner. Outside and in the waiting area smells like greasy potatoes. It would be a good reminder for employees to wash their hands after touching their hair. I’ve seen several touch their hair then food.“
“Barbara has 10/10 customer service. She has a very positive attitude while maintaining quality service. If anyone should get employee of the month it should be her. I come to this chic fil an all the time and have never received such quality service. The food being good is a given but the service has never been better.“
“Chick-fil-a New Bern saved my party yesterday. I arrived 30 minutes before the party only to realize my catering order never went through on the app. Needed a large tray of 200 nuggets at 12:30 lunchtime on a Saturday. They had it ready in 10 minutes and provided extra sauces. I will forever be grateful to this location! They saved my sons birthday party!“