Cold Stone Creamery
$$ • Ice CreamAbout Cold Stone Creamery
Cold Stone Creamery Reviews
12 ratings
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Ice cream was very good, but seemed very understaffed as there was only one man working on a Thursday night in the middle of the summer.
Five stars is not enough to thank Mr. Jay for going out of his way to hand-deliver an order in the middle of the night that the DoorDash messed up! I strongly recommend shopping here! Customer service Mr. Jay offered us has been one of a kind and we are really grateful! He went out of his way when he easily could’ve simply refunded my money or asked me to call customer service. Thanks MR.JAY!!! we will definitely be ordering from you again.
They have tasty ice cream flavors and various toppings to customize your bowl. I came here because I had a coupon, but for the cost to serving size ratio you might be better off buying a container of ice cream from your grocery store.
Hours
| Monday | 12 - 10PM |
| Tuesday | 12 - 10PM |
| Wednesday | 12PM - 12:30AM |
| Thursday | 12 - 10PM |
| Friday | 12 - 10PM |
| Saturday | 12 - 10PM |
| Sunday | 12 - 9PM |
Cold Stone Creamery receives mixed reviews. Customers appreciate the tasty ice cream flavors and the variety of toppings available for customizing their bowls. The staff, especially a manager named Jay, is highly praised for exceptional customer service, going above and beyond by helping select ice cream cakes, offering samples, and even delivering orders in difficult situations. His efforts have left a positive impression on many visitors.
However, some concerns are raised about portion sizes, with reports of cups not being filled properly and less than expected servings, especially at the new store operated by an inexperienced owner. Additionally, there are comments about the mixing process, with some customers noting that ingredients are not always combined properly, and they wish for better communication if an ingredient is unavailable before starting to mix.
Overall, Cold Stone Creamery is known for its delicious ice cream and helpful staff, particularly Jay, but improvements in portion consistency and mixing procedures could enhance the customer experience.