Grandma's Cookie Jar

Name: Grandma's Cookie Jar
Address: Hilo, Hilo, Hawaii, 96720, US
Telephone: (808) 769-6134
Price range: $
Rating: 4.4

$ • Bakery

Hours:
Hilo
(808) 769-6134

About Grandma's Cookie Jar

Grandma's Cookie Jar, previously known as Donna's Cookies, is a local business in Hawaii that offers a variety of delicious cookie flavors such as buttery goodness, almond, peanut butter, shortbread, chocolate chip, and coconut. The cookies are known for their freshness and delicious taste. The cookie shop was first owned by Donna and her husband, then passed on to her parents, and was later sold in 2008.

The customer service at Grandma's Cookie Jar is excellent, as shown by their response to a customer complaint. A customer was disappointed to find broken cookies in a jar they purchased from Times Supermarket. They wrote a heated email to the company, and the next day, they received a call from Chet Kamimura, who apologized and explained the challenges of shipping and handling cookies without preservatives. Chet hand-packed and shipped two jars of assorted cookies to the customer as a gesture of goodwill.

Grandma's Cookie Jar is located in Paauilo, on the right side of the highway when driving towards Hilo. The service is friendly, and the cookies are freshly boxed up for takeaway. It is an excellent place to stop for gifts to take home or to share. Overall, Grandma's Cookie Jar is a great local business that is worth supporting, with delicious cookies and excellent customer service.