Starbucks Coffee Company

$ • Coffee Shops

Hours:
111 E Puainako St, Hilo
(808) 959-2492

About Starbucks

Starbucks Coffee Company on the Big Island offers a generally positive experience for customers, with friendly staff and good service. Many visitors appreciate the welcoming atmosphere, especially the staff members like Erin, who go above and beyond to help customers in need. One customer shared a heartfelt story about being homeless and how Erin kindly allowed them to charge their phone without making a purchase, despite recent policy changes. Erin’s kindness extended further when she brought snacks and water, which deeply touched the customer and turned an ordinary day into a memorable one. The staff, including others like Acadia, Moni, and Joy, are often praised for their friendliness and helpfulness, making the Starbucks a place where customers feel valued and appreciated. Regulars especially enjoy the quick service, with some noting that their orders are ready in just a couple of minutes, and they feel recognized and treated like VIPs. The environment is generally clean, and the location inside a Target store offers convenience, with options to sit and charge phones. Customers also mention that the store occasionally faces issues, such as slow service or forgotten orders, but overall, the staff’s welcoming attitude makes up for these shortcomings. Beverage quality is usually good, though some wish for healthier food and drink options. Despite minor issues like loud chairs or limited sugar choices, the overall experience remains positive, and many customers plan to return, citing the staff’s exceptional customer service as a key reason.

Customers' Favorites

Starbucks Reviews

3.9
168 ratings
Restaurantji Rating
5
55%
4
9%
3
11%
2
8%
1
17%
Food
4.0
Atmosphere
3.6
Service
3.9

Share your opinion about Starbucks Coffee Company

Restaurantji Rating

I like it but waiting the right moment
Need stacking books ceramic falls easy shattering glass . I meant to say chatting ring a she feel the same fitting. Take my time off 🙏

Starbucks™ at Puainako, is very relaxing and the use of it's free Wi-Fi for those who are patrons of the restaurant is very intriguing! Especially delicious pastries that they have, it's convenient location, and popular with locals. Also, visitors can come and use the amenities that Starbucks™ provides. The staff there is always friendly! The store is kept clean and the restroom is always kept clean too. I would recommend to anyone who loves Starbucks™, to go and check it...read full review

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Hours

Monday 3:30AM - 9PM
Tuesday 3:30AM - 9PM
Wednesday 3:30AM - 9PM
Thursday 3:30AM - 9PM
Friday 3:30AM - 9PM
Saturday 3:30AM - 9PM
Sunday 4AM - 9PM
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