DEAN & DELUCA HAWAII - RITZ-CARLTON STORE

overpriced mediocre coffee, good pastries tho

Atmosphere: 4

Food: 3

Service: 3

When in Waikiki this place has always been our “go to” place for coffee and fresh pastries! A pleasant surprise occurred when we arrived 5 minutes before they open(@7:00AM) and saw a line of about 15 people standing outside the doors. As they opened, the line of people ahead of us directly when to the bag display area. Each then grabbed a linen bucket tote-10th Anniversary Edition. Being the last in line we decided to grab the last bag on the rack. The bag cost a hefty $75.00, but figured it must be worth it since people stayed in line to purchase the bag. One person in line commented that she had been there since 6:00AM! After grabbing the last bag, several other customers who entered after were left disappointed that they were out of
stock.

Atmosphere: 5

Food: 5

Service: 5

Delicious high quality sweet and savory choices as well a huge beverage menu. Expect a wait during peak times.

Atmosphere: 5

Food: 5

Service: 5

Such a tasty delicacy.

Atmosphere: 5

Food: 5

Service: 5

Delicious coffee and friendly service. Some beautiful cakes, sandwiches.

Atmosphere: 4

Food: 5

Service: 5

VERY impressed with the afternoon tea set for this place. It is Omakase style, so a set menu that you can't change. Although they only do afternoon tea Tuesday-Thursday, I feel like they would get more customers if they did it on Fridays and Saturdays as well (wink wink) We made a reservation during break earlier in the year so the photos I post may not reflect what was served after January 2026.
They have specials with local ingredients and a menu that changes every so often, so come back and you may have different courses 😆
Go upstairs after telling the staff you have reservations for afternoon tea. We went 10 minutes before our reservation.
Presentation was so amazing, and the courses came out just on time.
Tea was delicious, and I got to try teas that I haven't tried before.
The desserts were so good, not too sweet and the variety was perfect. The savoury foods were perfecr with the hot tea.
There was drinks we could order on top of our set (which... we ordered 🤭) We left full, but not uncomfortably full. I liked all of the dishes, but my sister doesn't like potatos so one of the dishes I got to eat for her 🤪 Out of all the afternoon teas I have gone to, this one takes the cake for being the best on island.

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service at opening. Oreo cheesecake was worth the price. If you enjoy Oreos, this is for you. Croissants were okay (a bit chewier than flaky).

Atmosphere: 5

Food: 5

Service: 5

The outside tables were dirty ,but my macadamia salted caramel cheesecake was delicious.

Atmosphere: 5

Food: 5

Service: 5

It is a gourmet coffee and pastry place. The pastry and cafe foods were delicious and the coffee was great. If Starbucks had a Michelin Star restaurant it would be this place.

Pot pie and cheese cake were delicious.

Atmosphere: 4

Food: 4

Service: 4

This was my first time trying their afternoon tea, and my boyfriend and I had such a good experience. You can choose either two hot teas or one cold tea, we chose the two hot teas and tried Earl Grey, Marco Polo, and Afternoon in Paris. All of them were really good and so fragrant.

The food was beautiful and thoughtfully presented. Everything looked almost too pretty to eat! The staff took the time to explain each item to us, and they were all so kind and welcoming.

I was hoping they would have macarons, but I guess the menu changes regularly. Still, it was such a lovely experience overall. Definitely a must-visit if you want a cute and relaxing afternoon tea experience.

Atmosphere: 5

Food: 5

Service: 5

Really annoyed. I came here to order an iced coffee… went to the register. The guy behind the counter told me to go to the other register even though he could’ve taken my order. Fine. I go to the other register to order. As I’m waiting, another customer cuts in front of me to pay, the girl behind the counter assisted her as if I was invisible? I just left. Not a nice feeling at all.

The cashier has no idea how to count money back. My order was lost and so unorganized.

Atmosphere: 1

Food: 1

Service: 1

Food was fantastic and very reasonably priced for the area.

The staff was on point. They knew our name from the first visit to the last.

We tried a lot of the food. Amazing and a staff that cares.

A big shout out to Karen for being so nice to us.

Atmosphere: 4

Food: 5

Service: 5

Located in the Ritz-Carlton Waikiki building—super convenient for grabbing a snack.

Atmosphere: 3

Food: 3

Service: 3

Delicious pastry, ice-cream, coffee and sandwiches

Atmosphere: 5

Food: 5

Service: 5