“It's on base so I did have high expectations, however, they were not met, at least at 1st. We ordered on the self serve kiosk. A young lady came out and told us that the shake my husband wanted was not available and she did offer a couple of options, however, she was not clear in those options. As such, I went to the front counter to talk to a manager. The manager was fabulous and fixed everything so based on her service it would have been 5 stars!“
“12/10/2023 @ 730pm.The diet pepsi was terrible! Normally it's delicious - this evening it was not. Too much carbonation, not enough syrup. Don't cut corners McD's, we're counting on you to be good and fair.Merry Christmas to everyone ?“
“Drive thru is fairly quick & the staff is very friendly & patient. The location overall is a very pleasant experience. The included inside the restaurant which is always clean & not crowded. I Highly recommend this McDonald’s location specifically (in the heart of Kailua town) I have never been disappointed, the crew & the food are excellent representations of the standards set by the McDonald’s brand, its longevity & continued success after all these years.
Why it is as successful
Parking: Large spaces & decent number of stalls
Kid-friendliness: Kid friendly, Yes but no play land
Wheelchair accessibility: Yes very ADA Friendly“