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“The manager that was on today was wonderful. Usually fast food is a quick grab n go. Which it was, however it felt as if he went above and beyond for ones at the window and for the people in the lobby. Makes sure everything is fresh, respectful and clean. Made sure to greet with a smile, and needs were met.“
“I've been here many times for lunch (around 1:00) and always have an excellent experience. The Whooper yesterday was hot, fresh, soft bun, and very melted cheese. It was wonderful. Are the fries hot and salty? Yes! Too salty? Not for me because I hate my arteries. The Coca Cola was cold and tasted just right. This is the best BK in the Des Moines area. Excellent job!“
“Got charged full price after ordering 2 whoppers on whopper Wednesday and asked why the bill was so much and was told we have to ask for the whopper deal which is exactly what I was doing when I asked why we were charged 6.50 instead of 3.99. usually eat here very regularly but I will not be eating here again. *Update after posting this employee came and refunded one of the whoppers.“
“Working a show in Des Moines over the weekend and had to make a quick stop for breakfast this morning 7:30 am 07Nov2025.
I ordered inside, and the woman who waited on me, I think she was manager, her name is Ro, was very nice and patient. She took time to tell me about her store’s charitable donations and how they were able to provide scholarships for several young people last year. This made for a very nice morning for me, thank you. Oh and the breakfast croissant and iced coffee were so good.“
“I want to give a HUGE shout-out to Ahmad, Jaden, and Sam at Burger King #3817 for the way they handled an incredibly difficult situation Saturday night, August 8th, into Sunday morning.
Their manager walked out, leaving these three to handle the store and two of them were new! Despite being short-handed, dealing with a hectic rush, and having what could have easily turned into a complete disaster, these three worked so well together and kept pushing to get the job done.
What impressed me most was their attitude. Even when things got extremely busy and stressful, they continued working hard, helping each other, and keeping a great attitude. They didn’t give up, complain, or let the circumstances stop them from doing their best.
Ahmad, Jaden, and Sam — you absolutely deserve to be recognized for this! You stepped up when you were put in a difficult position and showed teamwork, determination, and great customer service.
Great job running Store #3817! 👏👏👏 Burger King should be proud to have employees like you three. I hope management sees this and gives you the recognition you deserve!“
“clean and is ALWAYS consistent with quality on orders. Open 24 hrs is a plus. Night service can be a little slow but its after 12, not like people have anywhere to be lol
I’ve only ever had cheeseburgers and whoppers so i cant speak on chicken, but I love onion rings and they carry COKE another plus.
Some people don’t have patience or understanding with non english speakers especially over an intercom system. Thats not a problem.
Others have had issues with missing items or low quality on non beef products, i can’t speak for that its never happened to me personally. Not cooked chicken is no joke. Missing items can be fixed just by slowing it down a little and good old double checking the reciept vs items in the bag.
Also recently learned about online ordering and I love that.
In conclusion I think that the morning/day crew are great, the night crew may need some more training, push home the quality control checks (people dint mind waiting if your honest and make it right). Still the best Burger King location I’ve been to in my lifetime. I never went before this location opened because they were dirty and the food sucked.
I think with a couple of tweaks, training, and consistency you could easily get 4 stars and above. Overall good job guys“