Jack in the Box in Boise

“I am so happy writing this review. I am so thankful, and you know that saying, “my faith is restored in humanity”? Well, right now it’s, “My Faith is Restored in Jack in the Box”! Specifically the one on Fairview and Maple Grove.
From the moment I walked in, the energy was good. A vibrant ambiance of people eating or waiting to eat, happily chit-chatting away. This Box was clean and it had that appetizing aroma of delicious food cooking away, which always adds to the experience. Also, it was immediately obvious that there was a professional, efficient crew in the Box today getting it done and moving orders at the desired pace for a fast-food spot. Not to mention they were all wearing Jack’s gear paired with their pleasant, welcoming smiles.
I was wonderfully greeted, so I informed them I ordered on the app... Here is where the real story begins... They hopped into gear and, like magic, I had my order in just a few quick minutes. So I start digging in and, of course, it’s absolutely delicious. Perfect Halfsie Fries and a burger that hit home.
I just had one hiccup, though. It was my mistake. I ordered a promotional burger and added bacon and removed some peppers. I thought I was smoothly wrangling a smoking deal on my favorite burger, the Bacon Cheeseburger... and I was HUNGRY. But when I started eating my burger I noticed it was tiny. I thought I was making this grand bacon cheeseburger with one Big Pattie, but I had just made a really expensive Jr. Bacon Cheeseburger!
I was saddened by this, but I am a positive man, so I allowed my hunger to be the driving force to go to the counter and admit my ignorance and ask if they could do something for me. Take care of a customer, if you will.
So, enter Jeff.
I bestowed this upon Jeff. Jeff then eyeballed me... in an evident, poignant body posture, a stern, inquisitive facial expression, and one very talented eyebrow up, he commenced a keen, well-trained scrutiny... the experienced man began deciphering: a fool's scam or a genuine idiot?
I, also just happy to be out of the blistering heat and suffocating smoke, was standing there before Jeff, all full of hope and a belly not full of enough burger, with a bit of mayo on the cheek and ketchup in the beard and a half-eaten, overpriced JBC in my hand. I obviously had to show him what I was referring to...
And so then Jeff pieced it all together and, thank God, he decided I was the latter of the two possibilities. So he then just asked, “You like ketchup?” — must have noticed the reserves on my face. I replied, “Yup.”
And like that, a Star Employee emerged. An invaluable asset. A Top-Tier Manager. Mr. Jeff shined. He took care of a customer. He saw my mistake, but he also saw what I was going for. And so he made it perfectly. Truly amazing. The bun was perfectly toasted, the condiments in perfect spread, cheese melted gloriously, just perfectly hugging that big, beautiful, warm, juicy pattie. And all beautifully wrapped, might I add. It was like opening a gift on Christmas.
Generally speaking, and I hate to say it, but quite often Jack in the Box leaves you wishing for better... But when you do get a good crew who knows what they are doing and actually cares, Jack in the Box becomes one of the most delicious burger spots out there. You know what I mean. When it hits, it hits. It just slaps. Slaps like you wanna slap... never mind... anyway...
Jeff... THANK YOU SO MUCH. You made my day and you restored my faith in Jack in the Box. The crew also. Jeff, I hope you are reading this. THANK YOU, MAN. I appreciate you and I’m sure a lot of people appreciate you and all of your hard work. I hope your boss reads this also and gives you a raise! 😊 10 out of 10.“

“I want to give a shout out to Joseph and Danielle for being two of the most unique and kind hearted individuals at a jack in the box amazing atmosphere and such a unique personality. These two rock like sidewalk chalk keep rocking that 2 to 10 night shift guys. You’re doing amazing.

I just wanted to add another review for Mr. Ricardo for being a very solid guy. I really appreciate everything you did for one of my friends. I hope this finds you well. and you’re able to see this because I would love for you to know how much I really appreciate. not only where you loyal to keeping your word but you had empathy as well as you are a very humble guy with the talk we had

I also wanted to add in something for Sheryl. She’s always very kind, she definitely tries to keep a smile on her face with lots of love for anyone that comes through this particular Jack-in-the-Box drive-through keep up the work and much love you.❤️😁“

“I come to this Jack in the Box all the time, and they never disappoint. Whether I order online or in person, my food is always hot, fresh, and made right. The staff is amazing, friendly, fast, and always on top of things. They recognize me when I go through the drive-thru (even though I probably shouldn’t be there as much as I am 😂), and that just makes the experience even better. This location is consistently great, and I’ll definitely keep coming back.“

“I'm in this neighborhood a lot, and anytime I pop in for a late night snack, Jesse and Trevor are at the top of their game. The place is usually insanely busy, but both of them keep a smile on and work quickly. If they've ever been overwhelmed, I certainly couldn't tell. I'm not sure if there are any other guys that work under them or not (I'm pretty sure it's usually just the two of them though), but either way, these fellas EARN their paychecks!“

“Let me tell you about my new friend Cheri. She's a sweet older lady who was working the drive thru this morning. What she lacks in speed, she makes up for in attention to detail and customer service. It was refreshing to get that sort of service from a fast food establishment. It was a throw-back to simpler times and definitely made my day better. She deserves a shout-out and a raise. She made up for the fact the cheese on my burrito was still cold when it should have been melted. I hope to see her again!“

“The cluck chicken sandwich is more of a patty than a piece of breast meat as it appears in pictures and advertisements. With a coupon, I was able to get a meal for under $6, so that is a good deal. Their milk shakes are my favorite fast food shake!“

“Tried the new Philly Cheesesteak. Definitely overpriced. It was just okay.

Had onion rings instead of fries. The onion rings were overcooked and tasted odd. (If you like onion rings, try Dairy Queen.)

This Jack in the Box has a very small soda dispenser in the dining area. Several of the soda choices were out. Didn't make a good impression.

It seems like since the pandemic staffing at fast food places is not what it should be and they are tied up with the drive-thru window. It takes a while to get their attention if you actually go inside to order. I was at this Jack in the Box around 12:30 p.m. so it was busy for lunch but they seemed to only have one person cooking and one person taking care of the drive-thru as well as the front counter.

I've eaten at this Jack in the Box before. My experience has usually been better.“

“Yolanda at Jack in the Box on state st gave us excellent service! She was friendly, attentive, and made sure our order was perfect. It’s not often you come across someone who goes above and beyond in fast food service, but Yolanda truly did. She made our visit enjoyable, and we really appreciate her positive attitude. Thank you, Yolanda, for the great experience!“

“i love their food, but more often than not im here picking up door dash deliveries and theyre always very kind, helpful and they ALWAYS have the food ready the moment i get there (aside from the milkshakes, they make those when i show up so they arent melted by the time it reaches the customer which is appreciated and worth the wait)“